T Mobile Authorized Retailer Sales Associate

GP Mobile, An Authorized T-Mobile Retailer (East Coast); Hanover (York County); On-site; USD 30,000 - 45,000; Full time

Job summary

Join GP Mobile, a leading T-Mobile retailer, as a Retail Sales Representative. In this role, you will connect with customers, provide exceptional service, and thrive in a dynamic environment. We offer competitive pay, bonuses, and opportunities for career growth in the wireless industry.

Benefits

Medical, dental, and vision coverage

Generous paid time off

Phone service discounts

Opportunities for career growth

Qualifications

• At least 6 months of customer service and/or sales experience.
• Retail experience preferred.
• Willingness to learn and share ideas.

Responsibilities

• Help customers find personalized solutions and provide a world-class customer experience.
• Build proficiency in serving and selling to customers.
• Establish relationships with T-Mobile teams to enhance customer experience.

Skills

Customer advocacy

Sales experience

Communication

Problem-solving

Education

High School Diploma or GED

Job description

Chase #LimitlessPotential at GP Mobile, an Authorized T-Mobile Retailer!

GP Mobile is one of the largest Authorized T-Mobile Retailers in the US!

Seeking candidates with hustle and ambition for unlimited potential.

If you want to earn unlimited commissions while working in a fun, fast-paced environment, GP Mobile is the place to be! We have FT and PT positions available.

Se prefieren hablantes bilingües de español, pero no se requieren.

Why Join Our Team? #LimitlessPotential #CareerGrowth #ConnectedCulture

Be unstoppable with us!

Job Overview

Retail Sales Representatives (RSR) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They’re brand ambassadors who generate energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment where technology, customer needs, and the retail experience are always evolving. They build meaningful connections with customers, deepening relationships and building expertise in uncovering customer needs, educating, demonstrating, and recommending device and service solutions. This role is developmental, with new associates working with their team to build skills and proficiency. Successful completion of new employee training is required.

Job Responsibilities

Build proficiency in serving and selling to customers, providing a world-class customer experience and fostering loyalty by:

• Helping customers continue their shopping journey, whether online, via Customer Care, or in-store.
• Exploring individual needs and demonstrating the latest technology.
• Side-by-side selling to find personalized solutions, including accessories and IoT devices.
• Approaching service and sales with integrity, compassion, and professionalism.

Become skilled with digital tools to demonstrate:

• Coverage in the customer’s neighborhood, highlighting LTE network speed.
• How T-Mobile plans and services keep customers connected and enable unlimited lifestyles.

Complete training on the in-store experience, new skills, systems, and resources. Continuously seek information and stay updated on wireless innovations.

Establish relationships with other T-Mobile teams, including business and customer service, to:

• Own the customer experience and resolve issues seamlessly.
• Identify and refer small business leads.
• Support team initiatives and promote an inclusive environment.

The Experience You’ll Bring

• A passionate customer advocate who enjoys connecting and having fun.
• Proven success in a fast-paced sales environment.
• Willingness to learn and share ideas with peers and leaders.
• Ability to balance customer needs with performance goals.
• At least 6 months of customer service and/or sales experience; retail experience preferred.

What We Offer

• Competitive base pay plus milestone bonuses.
• Benefits for part-time and full-time employees.
• Medical, dental, and vision coverage.
• Generous paid time off.
• Phone service discounts.
• Opportunities for career growth.

Requirements

• At least 18 years old.
• Legally authorized to work in the US.
• High School Diploma or GED.
• Bilingual candidates are encouraged to apply.

Join us and be part of a company revolutionizing the wireless industry. If you’re excited about this opportunity but don’t meet every qualification, we still encourage you to apply. We are committed to diversity, inclusion, and equal opportunity employment.