T Mobile Authorized Retailer Assistant Manager

GP Mobile LLC.; Stafford (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

GP Mobile LLC, a leading Authorized T-Mobile Retailer, is seeking a Retail Associate Manager for its Stafford, VA location. This role involves leading a store team, ensuring superior customer service, and managing sales performance. The position offers a competitive base salary plus commissions, along with extensive benefits including medical, dental, vision, and paid time off. Join a dynamic team committed to transforming the wireless industry.

Benefits

Competitive salary

401(k)

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Opportunity for advancement

Training & development

Employee discounts

Qualifications

• 1 year customer service and/or sales experience, retail preferred.
• Availability to work varied schedules including nights, weekends, and holidays.
• Ability to lead and mentor teams.

Responsibilities

• Lead and develop the store team to deliver customer-centric service.
• Ensure customer needs are met and team members receive training.
• Maintain store quality and manage financial results based on KPIs.

Skills

Customer service

Sales

Leadership

Communication

Job description

Benefits:

• Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Chase #LimitlessPotential at GP Mobile, an Authorized T-Mobile Retailer!

GP Mobile is one of the largest Authorized T-Mobile Retailers in the US!

Seeking candidates with hustle and ambition for unlimited potential.

If you want to earn unlimited commissions while working in a fun, fast-paced environment, GP Mobile is the place to be!

Se prefieren hablantes bilingües de español, pero no se requieren.

Why Join Our Team? #LimitlessPotential #CareerGrowth #ConnectedCulture

Be unstoppable with us!

Job Overview

The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team to deliver T-Mobile’s aspirations of earning a place in our customers’ hearts and Mobile Associate success.

Job Responsibilities:

1. Responsible for infusing every store’s Mobile Associates with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
2. Ensure that every customer need is met, and that employees build customer confidence by making their experience comfortable, simple, and by solving the whole problem.
3. Complete observations of Mobile Associates’ interactions with customers, including feedback, for development, training, and coaching.
4. Manage customer wait time effectively. Stay current on products, services, and promotions.
5. Lead by example, staying up to date on the latest products, services, training, and leadership best practices. Interact directly with Mobile Associates to ensure they meet or exceed monthly success measurements, completing training on time.
6. Maintain the quality of the store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep displays current. Assist in the execution of Retail Methods & Procedures.
7. Ensure team knowledge of store systems. Ensure team members are knowledgeable about corporate and store communications. Deliver financial results based on KPIs. Manage store expenses, discounting, and credits.

The experience you’ll bring:

• 1 year customer service and/or sales experience, retail preferred
• Availability to work varied schedules including nights, weekends, and holidays
• Ability to lead and mentor teams to deliver results
• Outstanding communication skills to interact with teammates and customers

What’s in it for you:

• Competitive base pay plus commissions
• Benefits for part-time and full-time employees
• Medical, dental, and vision benefits
• 401K Plan
• Generous paid time-off programs
• Phone service discounts
• Serious growth potential for your career

This is an opportunity to join a company revolutionizing the wireless industry. We encourage everyone, including diverse candidates, to apply. We are an equal opportunity employer and welcome everyone to our team.