T-Mobile Authorized Retailer Field Operations Manager

GP Mobile; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading wireless services retailer as a Field Operations Manager, responsible for optimizing store operations and enhancing customer experience. This role offers growth potential in a dynamic environment, focusing on training and operational excellence across multiple locations. Competitive salary and benefits included.

Benefits

401(k)

Competitive salary

Dental insurance

Donation matching

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Qualifications

• Previous retail operations experience required.
• Ability to maintain a high level of organization.
• Up to 50% travel.

Responsibilities

• Train, develop, and inspect operational execution at store level.
• Assist with technology advancements and store remodels.
• Provide feedback to store managers on operational gaps.

Skills

Organization

Time Management

Strategic Thinking

Self-Motivation

Attention to Detail

Verbal Communication

Problem-Solving

Education

High School Diploma or GED

Job description

T-Mobile Authorized Retailer Field Operations Manager

Join to apply for the T-Mobile Authorized Retailer Field Operations Manager role at GP Mobile

T-Mobile Authorized Retailer Field Operations Manager

3 days ago Be among the first 25 applicants

Join to apply for the T-Mobile Authorized Retailer Field Operations Manager role at GP Mobile

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
  
  
  

Chase at GP Mobile, an Authorized T-Mobile Retailer!

GP Mobile, is one of the largest Authorized T-Mobile Retailers in the US!

Seeking candidates with a hustle and ambition for unlimited potential.

If you want to work in a fun, fast-paced environment, GP Mobile is the place to be!

Se prefieren hablantes bilingües de español, pero no se requieren.

Why Join Our Team? #CareerGrowth #ConnectedCulture

Be unstoppable with us!

The Field Operations Manager position is responsible for ensuring there is an operational excellent experience in a multi-store environment. In this role you’ll be training, developing, and inspecting operational execution at the store level daily. You will be responsible for assisting with technology advancements in the stores as well as assisting with store remodels or builds.

Primary Role And Responsibilities

• Requires competency in organization, time management, strategic thinking, self-motivation, and attention to detail.
• Supports Store Manager, District Managers, and Director of Sales team members by completing store operations such as assisting with physical inventory counts, keeping inventory storage clean, checking for CPNI, maintaining MTI, and organizing the stores in a consistent fashion to provide the best possible customer experience and store environment.
• Ensures all merchandising is communicated and updated during store visits.
• Attend district conference calls to proactively discuss successes and opportunities in the districts and stores relative to operations.
• While on store visits, they are responsible for maintaining and repairing demo phones.
• Responsible for visiting stores daily within and outside of their Division to follow up on open items and train on weekly operational topics and tactics.
• Provides feedback to store managers on gaps in processes and areas of store opportunity.
• Assists in setting-up, refreshing and clearing the stores visual displays and interactive devices during store visits.
• Communicate with all levels of the organization when researching discrepancies in inventory to follow up on open tickets for the stores that they personally support.
• Responsible for communicating weekly with senior leadership what impact they have had on the business to improve operational efficiencies.
  
  
  

Okay. You’ve seen what we’re looking for and you’re up to the challenge. Here’s what we can offer you in exchange for your world-class work:

• Competitive base pay
• Medical, dental and vision benefits
• 401K Plan
• Generous paid time-off programs
• Phone service discounts
• Serious growth potential for your career!
  
  
  

Job Requirements

• High School Diploma or GED
• Previous retail operations experience required.
• Ability to work in other locations as the needs of the business dictate may be required.
• Ability to maintain a high level of organization.
• Up to 50% travel.
  
  
  

Desired Qualifications

• 1-3 years retail operational and inventory experience.
• Well-developed planning, analytical and problem-solving skills.
• Strong organizational skills and attention to detail.
• Excellent verbal communication skills.
• Excellent problem-solving skills.
• The ability to maintain a high level of professionalism.
  
  
  

This is an opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn’t do it without someone like you. So, what do you say? Isn’t it time you explored what could become the career move of a lifetime? We invite you to apply today!

#NeverStopGrowing

GP Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At GP Mobile we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

At GP Mobile, A T-Mobile Premium Retailer, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Wireless Services

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