T Mobile Authorized Retailer Assistant Manager

GP Mobile, An Authorized T-Mobile Retailer (Northeast); Springfield (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

Join GP Mobile as a Retail Associate Manager and lead a dynamic team dedicated to customer satisfaction. In this role, you will develop your leadership skills while driving sales and ensuring a comfortable shopping experience. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a fast-paced environment focused on innovation.

Benefits

Commission

Bonus based on performance

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

Employee discounts

Qualifications

• 1 year customer service and/or sales experience, retail preferred.
• Outstanding communication skills for team and customer interaction.

Responsibilities

• Lead and develop the store team to meet customer expectations.
• Manage customer wait times and ensure product knowledge.
• Conduct training and coaching for Mobile Associates.

Skills

Customer Service

Sales

Leadership

Communication

Education

High School Diploma or GED

Job description

Benefits:

• Commission
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)

Chase #LimitlessPotential at GP Mobile, an Authorized T-Mobile Retailer!

GP Mobile is one of the largest Authorized T-Mobile Retailers in the US!

Seeking candidates with hustle and ambition for unlimited potential.

If you want to earn unlimited commissions while working in a fun, fast-paced environment, GP Mobile is the place to be!

Se prefieren hablantes bilingües de español, pero no se requieren.

Why Join Our Team? #LimitlessPotential #CareerGrowth #ConnectedCulture

Be unstoppable with us!

Job Overview

The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team to deliver T-Mobile’s aspirations of earning a place in our customers’ hearts and Mobile Associate success.

Job Responsibilities:

1. Responsible for infusing every store’s Mobile Associates with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
2. Ensure that every customer need is met, building confidence through a comfortable, simple experience and comprehensive problem-solving.
3. Complete observations of Mobile Associates’ interactions with customers, including feedback, for development, training & coaching.
4. Manage customer wait times effectively. Stay current on products, services, and promotions.
5. Lead by example, staying up-to-date on products, services, training, and leadership best practices. Interact directly with Mobile Associates to ensure they meet or exceed success measurements and complete training on time.
6. Assist in maintaining the store environment quality and adhere to plan-o-gram standards. Use visual displays and interactive devices effectively, keeping them current. Support the execution of Retail Methods & Procedures.
7. Ensure team knowledge of store systems and communications. Deliver financial results based on KPIs. Manage store expenses, discounts, and credits.

The experience you’ll bring:

• 1 year customer service and/or sales experience, retail preferred
• Availability to work nights, weekends, and holidays
• Ability to lead and mentor teams
• Outstanding communication skills for team and customer interaction

What’s in it for you:

• Competitive base pay plus commissions
• Benefits for part-time and full-time employees
• Medical, dental, and vision benefits
• 401K plan
• Generous paid time-off
• Phone service discounts
• Serious career growth potential

This is a unique opportunity to join a company revolutionizing the wireless industry. We invite you to apply today!

Requirements:

• At least 18 years old
• Legally authorized to work in the US
• High School Diploma or GED

#NeverStopGrowing

GP Mobile doesn’t have a traditional corporate ladder but a jungle gym of possibilities! We support career growth because shared drive and ambition propel our success.

We encourage applicants from diverse backgrounds, including people of color, veterans, military spouses, individuals with disabilities, and members of the LGBTQ+ community. We are an equal opportunity employer.