T Mobile Authorized Retailer Assistant Manager

GP Mobile LLC.; Springfield (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

GP Mobile is seeking a Retail Associate Manager to lead the store team and ensure exceptional customer experiences. In this role, you will mentor Mobile Associates, manage store operations, and foster a culture of customer satisfaction and sales success. As a fun and fast-paced environment, this position offers unlimited earning potential through commissions and growth opportunities.

Benefits

Commission

401(k)

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Training & development

Opportunity for advancement

Employee discounts

Vision insurance

Qualifications

• 1 year customer service and/or sales experience, retail environment preferred.
• Available to work a varied schedule including nights, weekends, and holidays.
• Outstanding communicator with ability to interact with teammates and customers.

Responsibilities

• Responsible for infusing every store’s Mobile Associates with a passion for T-Mobile’s Manifesto.
• Ensure customer needs are met and build confidence with customers.
• Lead by example, staying up to date on the latest products and training.

Skills

Customer Service

Sales

Leadership

Communication

Education

High School Diploma or GED

Job description

Benefits:

• Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Chase #LimitlessPotential at GP Mobile, an Authorized T-Mobile Retailer!

GP Mobile is one of the largest Authorized T-Mobile Retailers in the US. We are seeking candidates with hustle and ambition for unlimited potential.

If you want to earn unlimited commissions while working in a fun, fast-paced environment, GP Mobile is the place to be!

Se prefieren hablantes bilingües de español, pero no se requieren.

Why Join Our Team? #LimitlessPotential #CareerGrowth #ConnectedCulture

Be unstoppable with us!

Job Overview

The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team to deliver T-Mobile’s aspirations of earning a place in our customers’ hearts and Mobile Associate success.

Job Responsibilities:

1. Responsible for infusing every store’s Mobile Associates with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
2. Ensure that every customer need is met, and employees build customer confidence by making their experience comfortable, simple, and by solving the whole problem.
3. Complete observations of Mobile Associates’ interactions with customers, including feedback, to be used in development, training & coaching conversations.
4. Manage customer wait times effectively. Stay current on products, services, and promotions.
5. Lead by example, staying up to date on the latest products, services, training, and leadership best practices. Interact directly with Mobile Associates to ensure they meet or exceed success measurements and complete training on time.
6. Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays current. Assist in executing Retail Methods & Procedures.
7. Ensure team knowledge of store systems and corporate/store communications. Deliver financial results based on KPIs. Manage store expenses, discounting, and credits.

The experience you’ll bring:

• 1 year customer service and/or sales experience, retail environment preferred
• Available to work a varied schedule including nights, weekends, and holidays
• Ability to lead and mentor people to deliver results
• Outstanding communicator with ability to interact with teammates and customers

What’s in it for you:

• Competitive base pay, plus commissions
• Benefits for part-time and full-time employees
• Medical, dental, and vision benefits
• 401K Plan
• Generous paid time-off programs
• Phone service discounts
• Serious growth potential for your career

This is a unique opportunity to join a company revolutionizing the wireless industry. We invite you to apply today!

Requirements:

• At least 18 years of age
• Legally authorized to work in the US
• High School Diploma or GED

#NeverStopGrowing

GP Mobile promotes career growth and diversity. We encourage everyone, including minorities, veterans, and individuals with disabilities, to apply. We are an equal opportunity employer.