Systems Control Center Operator

University of Virginia; Charlottesville (VA); On-site; USD 54,080 - 62,400; Full time

Benefits offered by this job

Paid time off

Holidays

Parental leave

Health plan

Retirement

Tuition benefits

Wellness program

Job summary

University of Virginia's Facilities Management seeks a Systems Control Center (SCC) Operator to join a 24/7 operations team. The role monitors BAS, HVAC, and life-safety systems across campus facilities, ensuring safety and reliability.

The selected candidate will handle service requests, coordinate with responders, and work with a team including the Systems Control Manager. Shift work on rotating days, weekends, and holidays is required, with shift differential offered.

Qualifications

• 2 years of technical experience; customer-facing environment experience preferred.
• Ability to read system graphics and block diagrams is advantageous.
• Excellent interpersonal, written, and verbal communication skills are essential.

Responsibilities

• Monitor Building Automation (BAS), fire and life safety, HVAC, energy management, and other critical systems.
• Notify and coordinate with internal and external responders via multiple channels.
• Apply sound judgment in routine and emergent situations.
• Receive, prioritize, and facilitate resolution of service requests from customers.
• Collaborate with peers, senior operators, supervisors, and the Systems Control Manager on complex issues.

Skills

HVAC

BAS knowledge

Troubleshooting

Customer service

Communication

Metasys/WebCtrl

Education

High school diploma or equivalent

Associate's degree in a technical field

Tools

Microsoft Office

Job description

Facilities Management (FM) at the University of Virginia is seeking a Systems Control Center (SCC) Operator to join our 24/7 operations team. The SCC plays a critical role in monitoring and maintaining the integrity of essential systems across Academic, Housing and UVA Health facilities. This position supports the university’s physical infrastructure and engineering systems, ensuring facilities remain safe, functional, and aligned with operational needs. It is a hands-on role with opportunities to grow through additional training and experience.

Applicants must have shift work availability on rotating days, to include some weekends and holidays. This position is eligible for shift differential.
Responsibilities

• Monitor Building Automation (BAS), fire and life safety, HVAC, energy management, and other mission-critical systems.
• Notify and coordinate with internal and external responders using multiple communication platforms.
• Apply sound judgment and decision-making in both routine and emergent situations.
• Receive, prioritize, and facilitate resolution of service requests from customers and the organization.
• Collaborate with peers, senior operators, supervisors, and the Systems Control Manager on complex issues.
• In addition to the above job responsibilities, other duties may be assigned.
  

Required Qualifications

• High school diploma or equivalent. A minimum of two [2] years of technical experience may be considered in lieu of diploma or equivalent.
• A minimum of (2) years of experience analyzing and troubleshooting technical systems. Prior work experience in a customer service orientated environment is essential.
• Excellent interpersonal, written, and verbal communication skills with customers and colleagues are essential.

Preferred Qualifications

• Associate's degree in a technical field.
• Ability to read and understand system graphics and block diagrams is highly preferred, Proficiency with Microsoft Office is highly preferred.
• Two [2] years of experience troubleshooting in a technical field and one [1] year of professional experience.
• Applicants with experience with HVAC, Metasys, WebCtrl, or other Building Automation Systems are strongly encouraged to apply.

For this position, the selected candidate will need to complete the required background checks prior to the start date of the position.

Compensation
Anticipated Hiring Range: $26.00 - $30.00 ($54,080 - $62,400 Annually). This is a full-time position with UVA benefits. Employee benefits package highlights include:

• 22 days of paid time off, increasing with service; 13+ paid holidays each year, in addition to paid time off; Parental and Community Service Leave
• Health plan with options to meet healthcare and financial needs
• Retirement through the Virginia Retirement System
• Tuition and professional development benefits
• Employee wellness program featuring activities to earn up to $500/year

Physical Demands

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

To Apply
Please apply online and search for R0085663. Internal applicants may search and apply for jobs on the UVA Internal Careers website. Complete the application, and upload the following Required materials:

• Resume
• Note: Applications that are incomplete or missing required documents will not receive full consideration.

This position is open until filled.

Questions regarding the application process should be directed to Marcus Rozier, Academic Recruiter [e-mail].

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.