Systems Training Specialist

Willamette Dental; Hillsboro (OR); On-site; USD 69,000 - 82,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) retirement plan with 5% match

Tuition reimbursement

PTO accrual of at least 120 hours annually

Job summary

A healthcare organization is looking for a Systems Training Specialist to facilitate software training and develop instructional materials. The ideal candidate will have a Bachelor’s degree and 3-5 years of relevant experience. Responsibilities include conducting training sessions, analyzing training effectiveness, and collaborating with IT for system updates. The role offers a competitive salary range of $69,000 - $82,000 and comprehensive benefits. This position is based in Hillsboro, Oregon.

Qualifications

• Bachelor's degree preferred; 3-5 years in teaching or training required.
• Experience in instructional design and curriculum planning is necessary.
• Healthcare experience is a plus.

Responsibilities

• Facilitate classroom training and virtual webinars.
• Develop training materials and programs based on feedback.
• Evaluate training effectiveness and adjust accordingly.
• Consult with stakeholders on training strategies.
• Support IT with new systems rollout and troubleshooting.
• Conduct needs analyses to ensure effective training delivery.

Skills

Facilitation of training

Instructional design

Communication

Technical guidance

Education

Bachelor of Arts or Science degree in related field

Three to five years of teaching or training experience

Three to five years of instructional design and/or curriculum planning

Healthcare experience

Job description

Overview

Position Summary The Systems Training Specialist will facilitate software systems training through virtual and live instruction. This position will also design and develop learning materials, programs, training curriculum, and other coursework as needed.

Position Summary The Systems Training Specialist will facilitate software systems training through virtual and live instruction. This position will also design and develop learning materials, programs, training curriculum, and other coursework as needed.

Responsibilities

• Facilitate learning through classroom training and virtual webinars to teach and guide employees in properly utilizing various computer programs and applications used in the organization’s daily operations.
• Incorporate a variety of presentation methods to meet the needs of a diverse audience.
• Manage software system training content and measures that support strategic initiatives.
• Continually re-evaluate systems-based training and curriculum based on metrics and feedback; make revisions and updates to programs as needed.
• Consult with key stakeholders regarding training successes and areas of opportunity for continuous improvement of software system training.
• Evaluate software systems training by analyzing results, identifying training gaps and ways to enhance training effectiveness. Establish metrics to determine success of each training initiative.
• Collaborate with IT to support the roll out of new systems, enhancements, and version updates.
• Support troubleshooting and provide technical guidance for inquiries sent to clinical support.
• Manage multiple training programs, coordinate schedule and resources as needed.
• Facilitate electronic healthcare records training for new employees as needed.
• Conduct comprehensive needs analysis to ensure that training fulfills the needs and objectives of the company. Select appropriate instructional/educational delivery methods.
• Develop facilitator, mentor and participant guides, job aids, training curriculum and other required coursework as needed.

Education & Experience

Requirements Bachelor of Arts or Science degree in related field preferred OR minimum of three to five years of teaching or training experience, minimum three to five years of instructional design and/or curriculum planning. Healthcare experience desirable.

Compensation Expected hiring range for this position depending on experience (annual salary): $69,000 USD - $82,000 USD. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to education, job-related knowledge/skills, experience, geographical location, and internal equity. This position is also eligible for incentive pay in accordance with the terms of the Company’s plan.

Company Benefits

Willamette Dental offers the following benefits for this position, subject to applicable eligibility requirements: medical, dental and vision insurance, tuition reimbursement, flexible spending accounts, 401(k) retirement plan with 5% match, accidental death and dismemberment insurance, life insurance, voluntary disability insurance, commuter benefits, two complimentary pairs of Fig scrubs (clinical roles), and employee assistance program.

PTO: Eligible employees will accrue a minimum of 120 PTO hours per employment year in addition to seven paid holidays annually. The Company’s PTO program combines vacation and sick leave, which is more generous than Washington State’s Sick Leave Law. Employees in part-time roles working less than 40 hours per week will accrue PTO on a pro-rated basis.

Physical Requirements

The work is primarily performed while sitting and/or standing, but will require occasional walking, bending, stooping and carrying light items such as papers, books, or other supplies. The incumbent uses a computer and other standard office equipment to complete tasks.

Equal Opportunity

Willamette Dental is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to an individual’s race (including physical characteristics historically associated with race), religion, color, age, sex (including pregnancy), national origin, veteran status, disability, marital status, genetic information, sexual orientation, gender identity, pregnancy-related condition, or any other classification protected by applicable federal, state or local laws.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the company.

This position may be exposed to PHI in the course of his/her duties, and will handle protected information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).