Systems & Technology Librarian

Code4lib; New York (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

NYU Law Library is seeking a Systems & Technology Librarian to administer library systems, websites, and related hardware. The role supports innovative technology initiatives in collaboration with the Technology & Digital Initiatives (TDI) team and reports to the ADT.

The successful candidate will lead system upgrades, supervise the virtual help desk, provide training, and partner with IT and other departments to enhance services for students and faculty.

Qualifications

• Experience administering library technologies (ILS, discovery tools, authentication).
• Ability to manage website content and collaborate with IT and communications teams.
• Familiarity with library systems and customer/staff training.

Responsibilities

• Lead administration and maintenance of core library technologies (ILS, discovery tools, authentication).
• Maintain and update Law Library website content in collaboration with Law IT and Communications.
• Oversee software/hardware like ILLiad, LibraryH3lp, SpringShare, scanners, and circulating tech.
• Manage virtual help desk workflows, user support, issue triage, and escalation.
• Create training materials and online guides to support technology use.

Skills

Systems administration

Web administration

Library systems

User support

Tools

ILS

ILLiad

LibraryH3lp

SpringShare

LibGuides

Jira

Job description

The NYU Law Library is hiring a Systems & Technology Librarian. They will be a member of the Technology & Digital Initiatives (TDI) team and report to the Associate Director for Technology & Digital Initiatives (ADT). The Systems & Technology Librarian administers the Law Library’s systems, including both software and hardware, and webpages, prepares reports and assessments, and contributes to special technology projects to support innovative initiatives taking place at the NYU School of Law in collaboration with the TDI team. The person hired in this position will play a vital role in fostering a dynamic and sustainable future for technology within the Law Library.

Duties & Responsibilities

Systems Administration

• Serves as the primary lead, under the ADT's supervision, for the administration and maintenance of core library technologies—including the ILS, discovery tools, and authentication systems—and directs the planning and evaluation of system upgrades.
• Serves as primary administrator of the Law Library website in collaboration with Law IT and Communications Departments. Maintains the website pages and collaborates with other team members to ensure that site content is up-to-date. Edits webpages of other library-related systems.
• Leads the team’s administration of other key software including, but not limited to, ILLiad, LibraryH3lp and SpringShare suite; and hardware such as scanners and circulating technology (e.g., noise‑cancelling headphones, external laptop monitors, chargers, etc.).
• Oversees the Law Library’s technology virtual help desk (current system is Jira), including supervision of virtual help desk workflows, user support, issue triage, and escalation of technical problems.
• Troubleshoots access and functionality issues involving library platforms, online resources, and related systems.
• Serves as a liaison to the Law School’s Information Technology Department and other Departments.
• Provides training and support to librarians, staff, faculty, and students on library technologies, including the ILS and discovery layer. Develops instructional resources such as online guides, tutorials, and other learning materials to support technology use and learning.
• Works in partnership with other team members on systems-related, technology-related, and digitally-based services and projects.
• Collaborates with cross‑functional teams to curate, author, and regularly update dynamic research guides (LibGuides), ensuring alignment with academic curricula and user needs.

Technology Support

• Oversees the Law Library’s technology virtual help desk (current system is Jira), including supervision of virtual help desk workflows, user support, issue triage, and escalation of technical problems.
• Troubleshoots access and functionality issues involving library platforms, online resources, and related systems.
• Serves as a liaison to the Law School’s Information Technology Department and other Departments.

Assessment

• Designs and conducts user‑based assessments of library resources and systems.
• Fulfills internal and external data requests by retrieving metrics from library systems (including the ILS), inputting data across various platforms, and preparing custom assessments and documentation.
• Analyzes system usage, gathers feedback, and recommends improvements to enhance services and user experience.
• Explores, implements, and supports AI and machine learning initiatives within library systems to enhance overall operations and digital services.
• Keeps up with and evaluates new library technologies, staying up-to-date on trends, technology, and resources.
• Evaluates and implements software and hardware to enhance the Law Library’s services and operations. Researches and implements new tools to improve the Law Library’s operations.

Innovation

• Explores, implements, and supports AI and machine learning initiatives within library systems to enhance overall operations and digital services.
• Keeps up with and evaluates new library technologies, staying up-to-date on trends, technology, and resources.
• Evaluates and implements software and hardware to enhance the Law Library’s services and operations. Researches and implements new tools to improve the Law Library’s operations.

Professional Responsibility & Service

• Professional development and engagement.
• Service to the Law Library through participation on committees, task forces, working groups and other initiatives in support of the Law Library’s mission, goals, and strategic initiatives.

If you’re ready to shape the digital future of one of the country's top law schools, we’d love to see your application.

Check out the full description and apply at: https://apply.interfolio.com/189652

How to apply

https://apply.interfolio.com/189652