Systems Technician IV: Infrastructure & Security

Rowan-Salisbury School System; Salisbury (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Rowan-Salisbury School System in Salisbury, North Carolina seeks a Systems Technician IV to support the design, maintenance, and security of district technology by assisting the Director of Cybersecurity and Infrastructure and other IT leaders. This role bridges Tier 3 operations and districtwide administration.

You will manage servers, identity systems, and cloud services, participate in cybersecurity, network, and MDM tasks, and serve as Tier 3 escalation for complex issues, contributing to

Qualifications

• Associate’s or bachelor’s degree in IT, computer science, cybersecurity, or related field required; equivalent experience considered.
• 3+ years experience in IT systems support, networking, or enterprise device management.
• Experience with identity management (Azure AD, Google Admin, IAM workflows).
• Experience with enterprise management tools such as Mosyle, Jamf, Meraki, Fortinet, or comparable systems.
• Strong understanding of macOS, iOS/iPadOS, and Windows environments.
• Experience with server environments, virtualization, or cloud systems preferred.

Responsibilities

• Assist with the configuration, maintenance, and monitoring of district servers, cloud services, and identity systems.
• Support user lifecycle workflows, including onboarding, provisioning, access management, and automated deprovisioning.
• Assist in managing districtwide MFA, SSO integrations, and identity federation.
• Support backup and recovery processes, ensuring system integrity and compliance.
• Assist with network device configuration, monitoring, and troubleshooting under the direction of the Network Engineer.
• Help maintain detailed documentation of systems, architectures, and processes.
• Participate in after-hours maintenance windows and emergency response when required.
• Serve as Tier 3 escalation for complex issues unresolved at the Technician levels.
• Diagnose complex identity, application, and system issues.
• Work alongside project teams during large-scale rollouts, migrations, and districtwide initiatives.
• Manage district print management systems (e.g., Papercut) including user access, quotas, reporting, security controls, and usage monitoring to ensure responsible print practices and contract compliance.

Job description

Rowan-Salisbury School System in Salisbury, North Carolina seeks a Systems Technician IV to support the design, maintenance, and security of district technology by assisting the Director of Cybersecurity and Infrastructure and other IT leaders. This role bridges Tier 3 operations and districtwide administration.

You will manage servers, identity systems, and cloud services, participate in cybersecurity, network, and MDM tasks, and serve as Tier 3 escalation for complex issues, contributing to