MDM & DEVICE SYSTEMS

Rowan-Salisbury School System; Salisbury (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

The Rowan-Salisbury School System is seeking a MDM & Device Systems Technician III to provide districtwide support for Apple devices, Mosyle, and related systems. You will manage MDM profiles, app deployments, OS updates, device enrollment, and large-scale deployments to keep student and staff devices secure and reliable.

Requirements include an associate degree (preferred), 3 years of technical support in K–12, Mosyle experience, Apple School Manager familiarity, and relevant certifications.

Qualifications

• Associate degree in IT, networking, or related field preferred.
• Three years of technical support experience in enterprise or K–12 environment.
• Experience managing MDM systems (Mosyle preferred).
• Familiarity with Apple School Manager and device supervision workflows.
• Certifications (ACSP, Mosyle certifications, Jamf 200, or equivalent) preferred.

Responsibilities

• Configure and maintain MDM profiles, restrictions, app deployments, and device groups.
• Manage districtwide device policies, OS updates, app licensing, and compliance.
• Oversee activation, assignment, inventory tracking, carrier coordination, billing review, and device troubleshooting for all district-issued mobile phones, ensuring compliance with usage policies and cost-control expectations.
• Troubleshoot escalation-level device issues sent from Tech 1/2.
• Support large-scale deployments and device refresh operations.

Skills

Device management

Apple device support

Automation/workflows

Documentation

Project management

Education

Associate degree in IT or related field

Tools

Mosyle

Apple School Manager

Jamf

ClassLink

Job description

MDM & DEVICE SYSTEMS

Rowan-Salisbury Schools Wallace: Technology - Salisbury, North Carolina Open in Google Maps

Job Details

Job ID: 5971412
Application Deadline: Posted until filled
Posted: Oct 26, 2026 4:00 AM (UTC)
Starting Date: Immediately

Job Description

Purpose:

The MDM & Device Systems Technician III provides districtwide support for mobile device management (MDM), app deployment, device configurations, and system-level management of Apple devices. This position ensures all student and staff devices function reliably, securely, and consistently across the district. They support large-scale deployments, automate workflows, and manage device groups, profiles, and configurations in Mosyle and related systems.

Qualifications

• Associate degree in IT, networking, or related field preferred.
• Three years of technical support experience in enterprise or K–12 environment.
• Experience managing MDM systems (Mosyle preferred).
• Familiarity with Apple School Manager and device supervision workflows.
• Certifications (ACSP, Mosyle certifications, Jamf 200, or equivalent) preferred.

Knowledge, Skills, and Abilities

• Expertise in iPadOS/macOS profiles, app deployments, and automated workflows.
• Ability to manage Apple School Manager and device enrollment processes.
• Understanding of OneRoster data, ClassLink sync, and authentication workflows.
• Strong scripting/automation familiarity (optional but desirable).
• Ability to troubleshoot advanced device issues and collaborate with vendors.
• Strong documentation, communication, and project management skills.

Key Duties and Responsibilities

• Configure and maintain MDM profiles, restrictions, app deployments, and device groups.
• Manage districtwide device policies, OS updates, app licensing, and compliance.
• Oversee activation, assignment, inventory tracking, carrier coordination, billing review, and device troubleshooting for all district-issued mobile phones, ensuring compliance with usage policies and cost-control expectations.
• Troubleshoot escalation-level device issues sent from Tech 1/2.
• Support large-scale deployments and device refresh operations.

Position Type: Full-Time

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Ashley Duggins , Director of Talent Acquisition
• Email: [e-mail]