Systems Support Technician Tier 1

Zeus Fire and Security; Willistown Township (Chester County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is looking for a dedicated Technical Support Specialist to join their team. In this role, you will be responsible for providing essential technical support and troubleshooting for fire and security alarm systems. Your expertise will assist field technicians and contribute to the successful installation and maintenance of various systems, including intrusion and fire alarms. This position offers the opportunity to work in a collaborative environment where your contributions will directly impact team success and customer satisfaction. If you are passionate about technology and eager to make a difference, this role is perfect for you.

Qualifications

• Associates or Technical School Degree or equivalent experience required.
• Working knowledge of Microsoft applications is essential.

Responsibilities

• Provide technical support and troubleshooting for fire and security alarm systems.
• Assist with installations and service support for various alarm systems.

Skills

Technical Support

Troubleshooting

Bilingual

Education

Associates Degree

Technical School Degree

Tools

Microsoft Applications

Fire Alarm Systems

Intrusion Systems

Access Control Systems

Videofied Systems

Job description

Role Overview

Responsible for providing technical support and troubleshooting for fire and security alarm systems.

Key Responsibilities

1. Responsible for Installation and Service support.
2. Ability to assist field technicians with technical support and programming.
3. Perform technical support and troubleshooting for Intrusion, Fire alarm, Videofied, and Access control systems.
4. Responsible for building/programming/troubleshooting Intrusion, Fire alarm, Videofied and Access control systems to include but not limited to: DMP, Honeywell, Videofied and CHeKT.
5. Responsible for assisting Customer Support Department with projects, account builds, and programming as needed.
6. Ability to perform account/data audits to ensure system accuracy, contributing to team success and company goals.
7. Provide system, job and service ticket updates for all departments as needed.
8. Assist with basic training of new team members as needed.
9. Responsible for handling multiple system installations.
10. All other duties as assigned.

Qualifications

1. Associates Degree or Technical School Degree or equivalent technical experience.
2. Must have a working knowledge of Microsoft applications or desire and ability to learn.
3. Bilingual a Plus.

Work Requirements

1. The position is considered sedentary and requires extended periods of PC exposure.
2. Availability of on call support after normal business hours as needed.

EEOC Statement

UAS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.