Systems Support Technician - ITS3

Minnesota IT Services; Bemidji (MN); On-site; USD 71,000 - 117,000; Full time

Job summary

Minnesota IT Services (MNIT) seeks a Systems Support Technician to deliver advanced technical support to DPS partners across Minnesota. The role blends on-site and remote work, handling laptops, desktops, kiosks, and peripherals, with focus on end-user satisfaction and timely issue resolution.

The position requires 3+ years in IT support, strong knowledge of Windows, networking, and ticketing systems, and telework eligibility with travel. Join MNIT’s DPS team to support state services.

Qualifications

• Three (3) years of IT-related experience in IT technical support.
• Experience with Windows OS, Microsoft Office, and end-user peripherals.
• Experience troubleshooting LAN, Wi-Fi, printers, and IP-based devices.

Responsibilities

• Provide advanced technical support to users at DVS Exam and Service sites, mainly in the Northwest Region.
• Deliver onsite and remote support through request fulfillment, troubleshooting, and issue resolution involving laptops, desktops, kiosks, peripherals, software, MNIT, DVS, and vendor solutions.

Skills

Advanced technical support

Windows operating systems

Office productivity

Peripheral devices

Network troubleshooting

Ticketing systems

Prioritization

Clear communication

Customer-centric mindset

Tools

CompTIA A+

Network+

Microsoft Foundations

Job description

Working Title: Systems Support Technician

• Job ID: 97839
• Location: Bemidji
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 10/27/2026
• Closing Date: 11/05/2026
• Hiring Agency/Seniority Unit: Minnesota IT Services
• Division/Unit: Department of Public Safety (DPS)
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: Yes - 40% (occasional overnight)
• Salary Range: $33.96 - $55.83 / hourly; $70,908 - $116,573 / annually
• Job Class Option: Network
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Department of Public Safety (DPS). The MNIT DPS team provides technical support to an agency dedicated to prevention, preparedness, response, recovery, enforcement, and education. The team manages a large number of applications to serve 15 diverse public safety divisions located across Minnesota.

As a Systems Support Technician, you will provide advanced technical support to users at DVS Exam and Service sites, primarily in the Northwest Region of the state. Support is delivered onsite and remotely through request fulfillment, troubleshooting, and resolution of technical issues involving laptops, desktops, kiosks, peripherals, software, and MNIT, DVS, and vendor-provided solutions.

This position requires an employee to work onsite at least 3 days per week, with limited telework available. Telework eligibility depends on residence:

• Candidates living in Minnesota or within 50 miles of the worksite in a bordering state (Iowa, North Dakota, South Dakota, and Wisconsin) may telework up to 2 days per week.
• Minnesota residents living more than 50 miles from the worksite may be eligible to telework up to 2 days per week.
• Candidates living 50 miles or more from the worksite in a bordering state are not eligible for hire unless relocating within 50 miles.

Minimum Qualifications

Position requires a minimum of three (3) years of IT related experience in IT technical support work experience.

Experience must include:

• Advanced technical support experience with Microsoft Windows operating systems, Microsoft office, and end user peripherals.
• Experience troubleshooting network connected technologies including LAN, Wi-Fi, printers and multifunction devices and other IP based devices.
• Using enterprise ticketing tools to track work requests.
• Ability to independently prioritize and manage multiple task in an operations support environment.
• Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.
• Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.

Education in Information Technology (IT) or an IT related field may substitute for experience as follows: a master’s degree for eighteen (18) months of experience; a bachelor’s degree for one (1) year; and an associate’s degree for six (6) months.

Preferred Qualifications

• Currently industry recognized IT certification such as CompTIA A+, Network+, or Microsoft Foundations.
• Experience collaborating with external partners, including counties, vendors and other state agencies to resolve technical issues.
• Experience supporting or troubleshooting specialized vendor systems, such as knowledge testing software/hardware, photo capture equipment, kiosks, and tablets.
• Experience participating in site remodels, relocations including reviewing floor plans, and recommendation connectivity solutions.
• Demonstrated ability to create, maintain, and update technical documentation and knowledge base articles.
• Strong interpersonal skills with the ability to build effective working relationships across professional, technical, non-technical, clerical and leadership audiences.

Physical Requirements

Requires moving / lifting devices and technologies such as desktops, monitors, laptops, video conferencing devices and miscellaneous equipment from multiple locations. Desk to desk or from one office location to another. Lifting devices on to storage shelves above head (40 lbs.) and being able to gain access or crawl under desks.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

• SEMA4 Records Check (applies to current and past state employees only)
• Criminal History Check
• Reference Check
• Social Security and Address Verification
• Education Verification
• CJIS Background Check
• Driver's License Record Check
• Other legally required checks

Minnesota IT Services does not participate in the federal E-Verify program. Minnesota IT Services is unable to sponsor applicants for work visas, including F-1 STEM OPT extensions, and cannot complete Form I-983 or any other documentation requiring employer participation in E-Verify. All applicants must be legally authorized to work in the United States at the time of application.

Veterans

To be considered for any Veteran's Status you MUST indicate this on your application.

RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must:

• Meet all Minimum Qualifications identified in this posting.
• Meet all of the RSV criteria.
• Submit a copy of your DD-214 form by the closing date to: [e-mail]

CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you:

• Meet service requirements and have a verified service-connected disability rating of at least 30%.
• Provide qualifying documentation verifying the disability.
• Meet all Minimum Qualifications identified in this posting.
• You must submit all documentation by the closing date to: [e-mail]

Current State Employees

• Bidders: This vacancy is open for bids and all qualified applicants simultaneously. This vacancy will be filled in accordance with applicable union contract provisions. Current employees of Minnesota IT Services who are currently in an Information Technology Specialist 3/Network position and who are eligible to bid and apply within the seven (7) day bidding period will be considered prior to filling the position via other means.
• Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State government. When considering a job with another branch of state government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office.

About Minnesota IT Services

Minnesota IT Services is the information technology agency for the State of Minnesota. MNIT partners with agencies, boards, councils, and commissions to deliver secure, reliable technology solutions as we set IT strategy, direction, policies, and standards statewide. Work for MNIT and be part of a nation-leading IT organization that helps to create an innovative government that works for everyone. Our culture promotes collaboration, demands agility, and encourages us to embrace change. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well‑being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies

based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.