Systems Support Tech 1

Georgia Department of Revenue; Oregon; Hybrid; USD 33.000 - 43.000; Vollzeit

Benefits dieser Stelle

Telework opportunities

Benefits package

Zusammenfassung

The Georgia Department of Human Services (DHS) is seeking a Systems Support Tech 1 to join the Office of Information Technology (OIT) in Atlanta, GA. The role focuses on provisioning, managing, and troubleshooting user access across mainframe, Unix/Linux, and Windows environments, with emphasis on RACF security and data privacy.

You will work with DHS agencies including DFCS, DCSS, and DPH, handling password resets, user re-certifications, and ad-hoc reporting while contributing to security

Qualifikationen

• High School diploma or GED with 1 year of experience involving report writing and data analysis.
• Associates degree preferred.
• RACF experience is a plus.
• 3 years of help desk support experience preferred.
• Experience in computer systems, internet security, and data privacy is desirable.

Aufgaben

• Provide provisioning, management, and troubleshooting of user access for DHS systems and databases.
• Manage RACF IDs for DHS mainframe users and reset passwords as needed.
• Perform quarterly re-certifications of users and remove inactive accounts as required.
• Enforce security policies and guidelines to meet state and federal requirements for system access.
• Assist with state and federal audits and generate ad-hoc reports from application data.

Kenntnisse

Help desk support

Customer service

Security awareness

Ausbildung

High School diploma/GED

Associates degree

Tools

RACF

Jobbeschreibung

Job Title

Systems Support Tech 1

Agency

Department of Human Services

Job Requisition ID

JR0000007330

Shift

Day (United States of America)

Compensation Details

$33,042.45 - $42,793.38

Job Description

Systems Support Tech 1 Stronger Families for a Stronger Georgia.

The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.

Start your career in public service . The Georgia Department of Human Services (DHS), Office of Information Technology (OIT), Security and RACF Team, is seeking candidates for the position of Systems Support Tech 1 . This position is in Atlanta, Fulton County, GA.

Roles and Responsibilities

• The Systems Support Technician will report to the Ga-Gateway and RACF (Resource Access Control Facility) Security Manager.
• Provisioning, managing, and troubleshooting user access for the systems, applications, and databases controlled by the Georgia Department of Human Services (DHS), Office of Information Technology (OIT) as part of the DHS OIT Security team.
• These responsibilities extend across multiple platforms, including the Agency’s mainframe applications & data using RACF and other mainframe tools, plus critical applications hosted on Unix/Linux and Microsoft Windows operating environments across multiple State of Georgia agencies, including DFCS, DCSS, and DPH.
• Troubleshooting includes root-cause analysis, corrective action, and user help-desk support.
• Create RACF IDs for all DHS Mainframe users.
• Provision, reset passwords, and troubleshoot issues for multiple key systems for the State of Georgia agencies.
• Conduct periodic (normally quarterly) re-certification of all users, including Ga-Gateway, Uniform Accounting System (UAS), Support Tracking Accountability and Recovery System ($TARS), Electronic Payment Processing Information Control (EPPIC), Electronic Benefits Transfer (EBT), and Energy Assistance System (EAS).
• Periodically (normally 60 or 90 days) identify and remove inactive users.
• Enforces and communicates system users the security policies and guidelines necessary to meet state and federal requirements for system access.
• Assist with the state and federal audit processes.
• Create and run queries to produce ad-hoc reports from application data as needed.

Core Competencies

• Ability to work effectively with a diverse project team in a highly visible, fast paced and changing project environment with aggressive timelines.
• Ability to work effectively with personnel at multiple levels of the organization.
• Ability to work effectively as a dedicated team member; ability to effectively and accurately communicate with other team members.
• Excellent oral, written, presentation and interpersonal communication skills.

Minimum Qualifications

• High School diploma/GED AND one (1) year of experience, which includes report writing and data collection, tabulation, computation and analysis.

Preferred Skills/Qualifications

• Associates degree.
• RACF experience.
• 3 years of experience in help desk support for end users.
• 3 years of experience in computer systems, internet security, and data privacy experience.
• Proven ability to deliver great customer service experience with strong interpersonal skills and the ability to engage with and work well with people.
• Comfortable communicating in person and via phone/email with peers, management, contractors and vendors.

Employment Information

DHS is an equal opportunity employer.

Current state employees are subject to State Personnel Board (SPB) Rules regarding salary.

The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.

DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE).

DHS will contact educational institutions to verify degree(s), diploma, licensure, etc.

As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.

Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.