Systems Support Tech 1

Georgia Department of Revenue; United States; Remote; USD 33,000 - 43,000; Full time

Benefits offered by this job

Flexible work schedule

13 paid holidays

Vacation & sick leave

401(k) and 457 plan

Job summary

The Georgia Department of Human Services (DHS), Office of Information Technology (OIT), Security and RACF Team, is seeking a Systems Support Tech 1 in Atlanta, GA. responsibilities include provisioning, managing, and troubleshooting user access across RACF-controlled mainframe and other platforms. Telework opportunities may be position-dependent.

Role requires coordinating with Ga-Gateway, RACF, and various state agencies, with a focus on security compliance, audits, and incident resolution.

Qualifications

• High School diploma/GED and one year of experience including report writing and data collection, tabulation, computation and analysis.
• Associates degree preferred.
• RACF experience desired.
• 3 years of help desk support for end users preferred.
• 3 years of computer systems, internet security, and data privacy experience preferred.
• Strong customer service and interpersonal skills required.
• Excellent communication in person, phone, and email.

Responsibilities

• Provision, manage, and troubleshoot user access for systems, applications, and databases controlled by DHS OIT Security.
• Create RACF IDs for all DHS Mainframe users.
• Provision, reset passwords, and troubleshoot issues for multiple key systems.
• Periodic re-certification of all users (quarterly) for listed systems.
• Identify and remove inactive users (60–90 days).
• Enforce security policies and guidelines to meet state/federal requirements.
• Assist with state and federal audit processes.
• Create and run ad-hoc queries from application data as needed.

Education

High School diploma/GED

Associates degree

Tools

RACF experience

Help desk support

Data privacy

Customer service

Communication skills

Job description

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia’s more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title:

Systems Support Tech 1

Agency:

Department of Human Services

Job Requisition ID:

JR0000007330

Shift:

Day (United States of America)

Compensation Details:

$33,042.45 - $42,793.38

Job Description:

Systems Support Tech 1

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia’s most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia’s vulnerable children and adults.

What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.

Start your career in public service.The Georgia Department of Human Services (DHS), Office of Information Technology (OIT), Security and RACF Team, is seeking candidates for the position of Systems Support Tech 1. This position is in Atlanta, Fulton County, GA.

Join Our Team!

Roles and Responsibilities:

The Systems Support Technician will report to the Ga-Gateway and RACF (Resource Access Control Facility) Security Manager. Responsibilities of this position include provisioning, managing, and troubleshooting user access for the systems, applications, and databases controlled by the Georgia Department of Human Services (DHS), Office of Information Technology (OIT) as part of the DHS OIT Security team. These responsibilities extend across multiple platforms, including the Agency’s mainframe applications & data using RACF and other mainframe tools, plus critical applications hosted on Unix/Linux and Microsoft Windows operating environments across multiple State of Georgia agencies, including DFCS, DCSS, and DPH. Troubleshooting includes root-cause analysis, corrective action, and user help-desk support.

• Create RACF IDs for all DHS Mainframe users.
• Provision, reset passwords, and troubleshoot issues for multiple key systems for the State of Georgia agencies.
• Conduct periodic (normally quarterly) re-certification of all users, including Ga-Gateway, Uniform Accounting System (UAS), Support Tracking Accountability and Recovery System ($TARS), Electronic Payment Processing Information Control (EPPIC), Electronic Benefits Transfer (EBT), and Energy Assistance System (EAS).
• Periodically (normally 60 or 90 days) identify and remove inactive users.
• Enforces and communicates system users the security policies and guidelines necessary to meet state and federal requirements for system access.
• Assist with the state and federal audit processes.
• Create and run queries to produce ad-hoc reports from application data as needed.

Core Competencies:

• Ability to work effectively with a diverse project team in a highly visible, fast paced and changing project environment with aggressive timelines.
• Ability to work effectively with personnel at multiple levels of the organization.
• Ability to work effectively as a dedicated team member; ability to effectively and accurately communicate with other team members.
• Excellent oral, written, presentation and interpersonal communication skills.

Minimum Qualifications:

• High School diploma/GED AND one (1) year of experience, which includes report writing and data collection, tabulation, computation and analysis.

Preferred Skills/Qualifications:

Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following skills/experience:

• Associates degree.
• RACF experience.
• 3 years of experience in help desk support for end users.
• 3 years of experience in computer systems, internet security, and data privacy experience.
• Proven ability to deliver great customer service experience with strong interpersonal skills and the ability to engage with and work well with people.
• Comfortable communicating in person and via phone/email with peers, management, contractors and vendors.

Additional Information:

For more detailed information about the Georgia Department Human Services visit https://dhs.georgia.gov

Employment Information:

• DHS is an equal opportunity employer.
• Current state employees are subject to State Personnel Board (SPB) Rules regarding salary.
• If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [e-mail].
• The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
• DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE).
• DHS will contact educational institutions to verify degree(s), diploma, licensure, etc.
• As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Minimum Qualifications:

High school diploma/GED and one (1) year of experience, which included report writing and data collection, tabulation, computation and analysis.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.