Systems Support Tech 1

4P Consulting Inc.; Atlanta (GA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A consulting company is seeking a Systems Support Technician based in Metro Atlanta. The role involves managing user access, troubleshooting issues, and ensuring compliance with state and federal security policies across multiple platforms. Candidates should have at least 1 year of experience with RACF and strong communication skills. This hybrid position offers a dynamic work environment.

Qualifications

• At least 1 year of experience with RACF.
• Ability to conduct periodic user audits and maintain security policies.
• Strong communication skills for team collaboration.

Responsibilities

• Provision and manage user access for various State of Georgia systems.
• Perform root-cause analysis and troubleshooting for user issues.
• Assist with state and federal audit processes.

Skills

RACF experience

Troubleshooting

Communication skills

Tools

Unix/Linux

Microsoft Windows

Job description

*Must be local to Metro Atlanta*
*Hybrid role*

Job Description (General Summary):
The Systems Support Technician will report to the Ga-Gateway and RACF (Resource Access Control Facility) Security Manager. Responsibilities of this position include provisioning, managing, and troubleshooting user access for the systems, applications, and databases controlled by the Georgia Department of Human Services (DHS), Office of Information Technology (OIT) as part of the DHS OIT Security team. These responsibilities extend across multiple platforms, including the Agency’s mainframe applications & data using RACF and other mainframe tools, plus critical applications hosted on Unix/Linux and Microsoft Windows operating environments across multiple State of Georgia agencies, including DFCS, DCSS, and DPH. Troubleshooting includes root-cause analysis, corrective action, and user help-desk support. May install and maintain personal computer hardware and software.


Role and Responsibilities:
• Create RACF IDs for all DHS Mainframe users. (Previous RACF experience required at least 1 year)
• Provision, reset passwords, and troubleshoot issues for multiple key systems for the State of Georgia agencies.
• Conduct periodic (normally quarterly) re-certification of all users, including Ga-Gateway, Uniform Accounting System (UAS), Support Tracking Accountability and Recovery System ($TARS), Electronic Payment Processing Information Control (EPPIC), Electronic Benefits Transfer (EBT), and Energy Assistance System (EAS).
• Periodically (normally 60 or 90 days) identify and remove inactive users.
• Enforces and communicates to system users the security policies and guidelines necessary to meet state and federal requirements for system access.
• Assist with the state and federal audit processes.
• Create and run queries to produce ad-hoc reports from application data as needed.


Core Competencies:
1. Ability to work effectively with a diverse project team in a highly visible, fast paced and changing project environment with aggressive timelines.
2. Ability to work effectively with personnel at multiple levels of the organization.
3. Ability to work effectively as a dedicated team member; ability to effectively and accurately communicate. with other team members.
4. Excellent oral, written, presentation and interpersonal communication skills.

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