System Support Technician

ATC; Atlanta (GA); On-site; USD 50,000 - 70,000; Part time

Job summary

A government contractor in Georgia is seeking an Associate-Level IT professional to manage user access and security protocols for state agencies. Responsibilities include creating RACF IDs, troubleshooting system issues, conducting user re-certifications, and assisting with audits. Candidates should possess excellent communication skills and the ability to work in a diverse team environment.

Responsibilities

• Create RACF IDs for all DHS Mainframe users.
• Provision, reset passwords, and troubleshoot issues for multiple key systems.
• Conduct periodic re-certification of all users.
• Identify and remove inactive users.
• Enforce and communicate security policies and guidelines.
• Assist with audit processes.
• Create and run queries for ad-hoc reports.

Job description

Responsibilities

• Create RACF IDs for all DHS Mainframe users.
• Provision, reset passwords, and troubleshoot issues for multiple key systems for the State of Georgia agencies.
• Conduct periodic (normally quarterly) re-certification of all users, including Ga-Gateway, Uniform Accounting System (UAS), Support Tracking Accountability and Recovery System ($TARS), Electronic Payment Processing Information Control (EPPIC), Electronic Benefits Transfer (EBT), and Energy Assistance System (EAS).
• Periodically (normally 60 or 90 days) identify and remove inactive users.
• Enforces and communicates to system users the security policies and guidelines necessary to meet state and federal requirements for system access.
• Assist with the state and federal audit processes.
• Create and run queries to produce ad-hoc reports from application data as needed.

Core Competencies

1. Ability to work effectively with a diverse project team in a highly visible, fast paced and changing project environment with aggressive timelines.
2. Ability to work effectively with personnel at multiple levels of the organization.
3. Ability to work effectively as a dedicated team member; ability to effectively and accurately communicate with other team members.
4. Excellent oral, written, presentation and interpersonal communication skills.

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology