Systems Support Specialist II

Texas State University; Town of Texas (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading university in Texas is seeking a technical support specialist to assist faculty and graduate students in applied math and statistics. This role involves troubleshooting hardware and software, managing social media, and developing custom solutions to enhance departmental efficiency. The ideal candidate will possess strong technical skills, a commitment to education, and the ability to communicate complex information clearly.

Benefits

Health insurance

Generous paid time off

Work-life balance resources

Training and development opportunities

Retirement plans

Qualifications

• Experience with hardware and software troubleshooting.
• Proficient in building and maintaining databases.
• Ability to prepare clear reports and training materials.

Responsibilities

• Oversee troubleshooting and repair of hardware/software.
• Provide technical support for faculty and graduate students.
• Maintain inventory of hardware and software.

Skills

Planning and scheduling

Resource allocation

Quality control

Troubleshooting

Database maintenance

Technical communication

Education

High school diploma

Associate degree

Tools

Office 365

Job description

Job Opportunities at Texas State University

Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.

• High school diploma with some additional continuing education through a certification program
• Experience with planning and scheduling, resource allocation and quality control
• Experience in hardware and software troubleshooting
• Proficient in building, troubleshooting, and maintaining files and databases
• Adept at computer software, hardware, and applications, especially in Office 365
• Ability to troubleshoot, build, and maintain a database
• Understand and explain complex technical manuals, written instructions, policies, and procedures
• Prepare clear and concise reports, training materials, and forms
• Able to lift, move, install and replace computer hardware up to 50 lb.

Preferred Qualifications

Associate degree or 3-6 years of experience, including experience working with policies and procedures in a higher education setting, or equivalent combination of education and experience level.

Job Description

To aid in increased technology demands, particularly with faculty and doctoral students working in applied math and statistics, this position will offer technical support to the Department of Mathematics’ faculty, staff, and graduate students; assist with social media management for the department; and provide in-house solutions and automation to facilitate departmental efficiency.

Job Duties

• Oversee troubleshooting and repair of hardware and software for faculty and graduate students
• Oversee the installation and upgrade of hardware, software, and equipment for faculty and graduate students
• Provide technical support in designing, developing, testing, and implementing computer-based applications for faculty and graduate students
• Conduct training for faculty and graduate students on equipment and software
• Assist in developing custom hardware/software solutions for faculty and graduate students
• Maintain the inventory of hardware, software, and licensing information
• Construct, execute, and assist in maintaining departmental or divisional website(s) and social media platforms to ensure accurate and up-to-date information is included for prospective students evaluating our programs and offerings

Additional Information to Applicants

Job Open Date

Job Open Date 05/02/2025

Job Close Date (posting closes at midnight)

Job Close Date (posting closes at midnight) 05/30/2025

Open Until Filled No

Normal Work Days

Normal Work Hours Start 8:00AM

Normal Work Hours End 5:00PM

Posting Notices

Posting Notices You will be required to electronically attach a resume, cover letter, and list of references to your application.

Legal and Required Notices

Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

Why work @ Texas State?

• Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
• Generous paid time off: vacation, holidays, sick days and many more!
• Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
• Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.
• An inclusive Bobcat community: join our many social networks offered on and off-campus
• Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions


By joining the Texas State Bobcat team, you’ll be a part of one of the most beautiful, welcoming, and growing universities in the nation.

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