Technical Support Specialist

Wiraa; Massachusetts; Remote; USD 56,000 - 79,000; Full time

Job summary

An established industry player in the specialty insurance market is seeking an Insurance Application Support Specialist to join its Corporate IT team. This role offers the flexibility of remote work or an office location in Canton, MA. You will be pivotal in resolving application issues and ensuring customer satisfaction. The ideal candidate will possess strong problem-solving and communication skills, along with a solid foundation in insurance systems. Join a passionate team dedicated to providing customized solutions while enjoying comprehensive benefits and a supportive work environment. This is an exciting opportunity to grow your career in a dynamic field.

Benefits

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) with up to 12% contributions

Mental health support

Paid parental leave

Qualifications

• 1-3 years of experience in Commercial or Personal Lines Property/Casualty insurance.
• Strong knowledge of MS365 and excellent problem-solving skills.

Responsibilities

• Resolve complex application and technical issues via phone, email, or self-service.
• Provide technical support and informal training on insurance systems.

Skills

Problem-solving

Customer service

Communication skills

Collaboration

Technical support

Education

Bachelor's degree

Equivalent work experience

Tools

MS365

Outlook

Internet Browsers

Windows OS

Job description

2 days ago Be among the first 25 applicants

About The Company
At Intact Insurance Specialty Solutions, we specialize in protecting what makes businesses unique. With deep expertise in the specialty insurance market, we provide customized insurance solutions supported by risk control and claims services. Our Global Specialty Lines business operates across the U.S., Canada, UK, and Europe, helping over a dozen industries with tailored coverage. Our employees are passionate, knowledgeable, and driven by our core values of integrity, respect, customer service, excellence, and social responsibility.

About The Role
We are currently seeking an Insurance Application Support Specialist to join our Corporate IT team. This role can be based in our Canton, MA office or fully remote within the United States. You will be responsible for resolving Tier I and II application issues, with some Tier III involvement, while ensuring a high level of customer satisfaction and productivity. The position involves troubleshooting insurance applications and providing technical guidance and informal training to both internal and external users.

Responsibilities

• Respond to and resolve complex application and technical issues via phone, email, or self-service channels
• Provide application and technical support, including guidance and informal training on insurance systems
• Troubleshoot system problems and restore services using established processes
• Maintain problem documentation and communicate status updates to users
• Act as a liaison between support departments for escalated issues
• Develop and update knowledge base documentation and user communications
• Acquire in-depth knowledge of insurance systems and support policies
• Support system outage communication and incident resolution
• Deliver IT communications, training, and mentorship to team members
• Contribute to and support project initiatives, defining work deliverables and managing timelines

Skills And Qualifications

• Bachelor’s degree or equivalent work experience
• 1–3 years of experience in Commercial or Personal Lines Property/Casualty insurance
• Specialty insurance and Surety Bond experience is a plus
• Strong knowledge of MS365, Outlook, Internet Browsers, and Windows OS
• Excellent problem-solving, customer service, and communication skills
• Ability to work collaboratively and independently in a fast-paced environment

Salary

• Base salary range: $56,000 – $79,000
• For candidates in San Francisco, Hoboken, and the NYC metro area: $71,000 – $82,000
• Bonus potential and comprehensive benefits including:
• Medical, dental, and vision insurance (no waiting period)
• Paid time off programs
• 401(k) with up to 12% annual contributions
• Mental health support, paid parental leave, and other voluntary benefits

Equal Opportunity
Intact Insurance Specialty Solutions is an equal opportunity employer. We are committed to building an inclusive, supportive environment where everyone can succeed, regardless of race, gender, age, disability, veteran status, or other protected characteristics. Diversity is a core strength, and we stand for equity, inclusion, and respect in the workplace.

Seniority level: Associate

Employment type: Full-time

Job function: Customer Service

Industries: Technology, Information and Internet