Patient Assistance Counselor II

TEKsystems; St. Louis (MO); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Assistance Counselor II to provide crucial support to patients facing financial challenges. This fully remote position focuses on delivering high-quality customer service while assisting patients with specialty prescription medications. The ideal candidate will have a strong background in insurance verification and call center operations, ensuring that patients receive the assistance they need. Join a team committed to making a positive impact on the lives of those in need, all while enjoying a comprehensive benefits package and a supportive work environment.

Benefits

Medical, dental, and vision insurance

401(k) retirement plan

Life insurance

Short and long-term disability insurance

Health Spending Account (HSA)

Paid time off (PTO)

Employee Assistance Program

Transportation benefits

Qualifications

• 5+ years of experience in a regulated benefits environment.
• Thorough understanding of pharmacy and medical insurance programs.

Responsibilities

• Provide support to uninsured and underinsured patients.
• Review application documents and conduct insurance investigations.
• Communicate outcomes to patients and healthcare providers.

Skills

Insurance verification

Call center experience

Customer service

Technical skills

Attention to detail

Professional communication

Education

High School diploma or equivalent

Job description

Description
The Patient Assistance Counselor II (PAC) provides support to patients who are uninsured, underinsured, have limited benefit coverage, or high out-of-pocket prescription and medical expenses, qualifying them for the Patient Assistance Program. The PAC offers high-quality customer service to patients and healthcare providers (HCPs) for specialty prescription medications provided by the program. Responsibilities include reviewing application documents, conducting insurance investigations when applicable, assessing patients' financial information, and communicating outcomes to patients and HCPs.

Requirements

1. Access to a secure, private location to work from daily with a fast, secure internet connection.
2. Maintain a professional dress code and appearance daily.
3. Consistent attendance and punctuality, including arriving on time for shifts and returning promptly from lunch.
4. Thorough understanding of commercial and government pharmacy and medical insurance programs, billing, funding resources, reimbursement processes, prior authorization, appeals, and specialty pharmacy operations.
5. Ability to lead and participate within a team, manage multiple priorities, meet deadlines, and maintain accuracy.
6. Strong, accurate technical skills.
7. Attention to detail.
8. Professional written and verbal communication skills.
9. Maintain a positive service image, even with challenging issues or dissatisfied customers.
10. Minimum of 5 years of experience in a regulated benefits environment.

Skills & Qualifications

• 5+ years of insurance verification experience.
• 5+ years of call center experience.
• High School diploma or equivalent.
• Empathy and strong interpersonal skills.

Pay and Benefits

The pay range for this position is $18.00 - $24.00/hr. Eligibility for benefits depends on job classification and employment length. Benefits may include:

• Medical, dental, and vision insurance.
• Critical illness, accident, and hospital coverage.
• 401(k) retirement plan with pre-tax and Roth options.
• Life insurance (voluntary for employee and dependents).
• Short and long-term disability insurance.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Paid time off (PTO, vacation, sick leave).

Workplace Type

This is a fully remote position.

Application Deadline

Closing date is anticipated to be May 13, 2025.

About TEKsystems and TEKsystems Global Services

We are a leading provider of business and technology services, helping accelerate business transformation through strategy, design, execution, and operations. With over 80,000 employees serving more than 6,000 customers—including 80% of the Fortune 500—we leverage our scale and capabilities to deliver impactful solutions. We are committed to building tomorrow by delivering business outcomes and positively impacting our communities. TEKsystems and TEKsystems Global Services are part of Allegis Group. Learn more at TEKsystems.com.

The company is an equal opportunity employer and considers all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or genetic information.