Systems Support Specialist I-III/Engineer I

Angelo State University; San Angelo (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Angelo State University seeks a Systems Support Engineer I-III / Engineer I to lead technology services within the desktop computing environment. You will coordinate planning, implementation, and support across devices, apps, and smart classroom technologies, while mentoring staff and student workers to ensure reliable service in a high-availability university setting.

The role may include supervising 50+ student workers, budget involvement, and collaboration with Administration, Faculty/Staff,

Qualifications

• Bachelor’s degree in Computer Science, MIS or related field is required.
• A minimum of three years of experience in the administration and maintenance of a network/desktop support environment is required.
• Additional certifications related to university systems may be considered.

Responsibilities

• Provide technical leadership for the University Technology environment and plan, develop and integrate new technology services.
• Lead a team of 50+ student workers, including hiring, evaluating performance, and scheduling work.
• Research and implement new technologies and processes to improve efficiency and service delivery.
• Develop and maintain procedures for technology services and document related information.
• Assist in budgeting and refresh planning for labs, faculty/staff computing, and classroom technology.

Skills

Leadership

Mentoring

Project management

Communication

Technical writing

Education

Bachelor’s degree in Computer Science, MIS or related field

Job description

Job Summary

Under general supervision, provides leadership and technical support for technology services within the university’s desktop computing environment. Coordinates the planning, implementation, and support of technology solutions and projects in collaboration with users and Technology Services staff. Oversees support for desktop and mobile computing devices, networked applications, smart classrooms, conference room technologies, and access control systems. Provides leadership, supervision, and mentoring for technical staff and student employees to ensure the reliable delivery of technology services in a highly available university environment.

Job title of Systems Support Engineer I-III /Engineer I along with salary will depend on the applicant’s qualifications.

Responsibilities

• Provide technical leadership and direction in the design and development of the University Technology environment and its integration into other technical and functional areas. Perform research and analysis for new or enhanced technology services and determine how they may be applied to the University environment. Working with a cross- functional team and utilizing project management methodologies plan and develop solutions for new and advanced technology services that meet customer needs and requirements.
• Provides leadership and mentors a team of 50+ student workers to provide support for the delivery of technology services. Responsible for student hiring, evaluating employee performance, setting work priorities or schedules, monitoring work, training, disciplining employees, and recommending termination.
• Research innovative methods to improve current processes and procedures in the field services and classroom technology environment. Research support tools to improve current processes and procedures. Identify technology issues and trends.
• Develop, implement, and maintain processes and procedures for technology services. Assist in documenting and maintaining technology services information, logs and related documentation.
• Provides leadership with the budgeting and analysis of the refresh plans for student computer labs, faculty/staff computing, and classroom technology. Understanding of the University environment and the information workflow between Administration, Faculty/Staff, and Students is essential. Attend training, seminars, and other meetings as needed. Performs other duties as assigned.

Knowledge, Skills and Abilities

Knowledge

• Knowledge of computer hardware, software, and network operating systems, including Windows and macOS.
• Knowledge of application and file server installation, configuration, and administration.
• Knowledge of multimedia software, audio/visual technologies, and associated equipment, including projectors, digital cameras, scanners, telephone/voicemail systems, smartphones, and tablet devices.
• Knowledge of information security principles, best practices, and security procedures.
• Knowledge of applicable University rules, regulations, policies, and procedures.

Skills

• Skilled in leadership, mentoring, and providing guidance to technical staff and student workers.
• Skilled in project management, organization, and prioritization of multiple concurrent projects.
• Skilled in interpersonal relations, customer service, and verbal and written communication.
• Skilled in technical writing, documentation, and translating technical terminology into user-friendly language.

Abilities

• Ability to support, maintain, and assist in the administration of a large networked desktop and application environment.
• Ability to research, evaluate, and implement new and emerging technologies.
• Ability to analyze technical issues, evaluate multiple variables, and develop effective technology solutions.
• Ability to provide technical support and explain technical concepts to users with varying levels of technical expertise.
• Ability to work independently and collaboratively as part of a team.
• Ability to work effectively in a fast‑paced, high‑availability environment and adapt to changing priorities and procedures.

Minimum Qualifications

• Bachelor’s degree in Computer Science, M.I.S. or related field required.
• Additional experience in the support of a networked desktop/application environment may substitute for the Bachelor’s degree on a year for year basis.
• A minimum of three (3) years of experience in the administration and maintenance of a network/desktop support environment is required.
• Additional consideration may be given to candidates with specific technical certifications related to systems applicable to Angelo State University.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or status as a protected veteran.

In compliance with the Americans with Disabilities Act ( ADA ), Angelo State University is committed to providing reasonable accommodations to ensure equal access to employment opportunities for qualified individuals with disabilities. We are committed to ensuring that a qualified individual with a disability has the same rights and privileges in employment as non‑disabled employees. If an accommodation is requested for the job application process, please contact our office at (325) 942‑2168 or email us at [e-mail] .