Systems Support Specialist 1

TekWissen ®; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

TekWissen is seeking a Support Specialist to provide technical support for Ryzen AI Halo platforms on Windows and Linux. You will work with customers, field engineers, software, and hardware teams to diagnose and resolve platform, driver, AI framework, and application issues.

The ideal candidate has 3+ years in technical support, strong Windows/Linux/x86 knowledge, and scripting skills (Python, Bash, or PowerShell).

Qualifications

• 3+ years of technical support, system validation, or software support experience.
• Strong knowledge of Windows, Linux, and x86 platform architecture.
• Experience with Python, Bash, or PowerShell scripting.
• Excellent troubleshooting and customer communication skills.

Responsibilities

• Serve as the primary technical contact for customer-reported Ryzen AI Halo platform issues.
• Analyze and resolve hardware, software, BIOS, driver, and application-related issues.
• Monitor inbox/ticket system and reproduce customer-reported defects in internal lab environments.
• Manage support cases through closure while maintaining high customer satisfaction.
• Provide technical guidance on platform configuration, performance tuning, and best practices.
• Generate weekly reports
• Develop collateral about common issues and issue trends

Skills

Troubleshooting

Customer communication

Technical support experience

Tools

Windows

Linux

x86 architecture

Python

Bash

PowerShell

PyTorch

TensorFlow

Docker

ROCm

BIOS/UEFI

Device drivers

Performance analysis tools

Job description

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This Client is an American multinational semiconductor company based in Austin, that develops computer processors and related technologies for business and consumer markets. Global company that specializes in manufacturing semiconductor devices used in computer processing. The company also produces flash memories, graphics processors, motherboard chip sets, and a variety of components used in consumer electronics goods.

Job Description

Position Summary:

• The Support Specialist will provide technical support and issue resolution for Client Ryzen AI Halo platforms across Windows and Linux operating systems.
• This role serves as a key interface between customers, field engineering teams, software developers, and hardware engineering organizations to diagnose and resolve platform, driver, AI framework, and application issues.
• The ideal candidate will have experience supporting x86 platforms, AI/ML software environments, GPU computing technologies, and operating system-level debugging.
• This position requires strong troubleshooting skills spanning hardware, firmware, drivers, operating systems, and the Client AI software ecosystem, including ROCm.

Key Responsibilities

• Customer & Partner Support
• Serve as the primary technical contact for customer-reported Ryzen AI Halo platform issues.
• Analyze and resolve hardware, software, BIOS, driver, and application-related issues.
• Monitor inbox/ticket system and reproduce customer-reported defects in internal lab environments.
• Manage support cases through closure while maintaining high customer satisfaction.
• Provide technical guidance on platform configuration, performance tuning, and best practices.
• Generate weekly reports
• Develop collateral about common issues and issue trends

Platform Support

• Microsoft Windows

Troubleshoot Platform-level Issues Involving

• CPU
• Integrated GPU
• Memory subsystem
• Power and thermal management
• BIOS/UEFI

AI Software Stack Support

• Support deployment and optimization of AI workloads on Ryzen AI Halo platforms.
• Assist customers with Client AI software ecosystem setup and validation.
• Troubleshoot issues involving:
• ROCm
• PyTorch
• Hugging Face models
• Analyze workload compatibility, model execution failures, and performance bottlenecks.
• Collect and analyze logs, traces, dumps, and telemetry data.
• Perform issue isolation across hardware, firmware, drivers, operating systems, and AI frameworks.
• Identify root causes and work with engineering teams to deliver fixes.
• Escalate product defects with clear technical documentation and reproducible test cases.

Required Qualifications

• 3+ years of technical support, system validation, or software support experience.
• Strong knowledge of Windows, Linux, and x86 platform architecture.
• Experience with Python, Bash, or PowerShell scripting.
• Excellent troubleshooting and customer communication skills.

Preferred Qualifications

• Experience with Client platforms, ROCm, GPU/NPU compute, and AI/ML frameworks.
• Familiarity with PyTorch, TensorFlow, Docker, and AI model deployment.
• Knowledge of BIOS/UEFI, device drivers, and performance analysis tools.

TekWissen Group is an equal opportunity employer supporting workforce diversity.