Systems Support Specialist

Experis Austria; Austin (TX); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Medical Plans

Dental Plan

Vision Plan

401(k) Plan with match

Weekly Pay

Job summary

Our client, a leading technology organization, seeks a Systems Support Specialist in Austin, TX to provide technical support for AMD Ryzen AI Halo platforms across Windows and Linux.

You will analyze issues, collaborate with engineering teams, and assist customers with platform configuration, performance tuning, and best practices for AI workloads. Expect proactive problem solving and detailed reporting to drive improvements.

Qualifications

• At least 3 years of experience in technical support, system validation, or software support roles.
• Strong knowledge of Windows, Linux, and x86 platform architecture.
• Proficiency in scripting languages such as Python, Bash, or PowerShell.
• Excellent troubleshooting skills and ability to communicate effectively with customers and team members.
• Experience supporting AMD platforms, ROCm, GPU/NPU compute, or AI/ML frameworks is a plus.

Responsibilities

• Provide technical support and issue resolution for AMD Ryzen AI Halo platforms across Windows and Linux operating systems.
• Analyze and troubleshoot hardware, firmware, drivers, and software issues to ensure optimal platform performance.
• Collaborate with engineering teams to diagnose root causes and develop effective fixes or patches.
• Assist customers with platform configuration, performance tuning, and best practices for AI workloads.
• Generate reports and documentation to track issue trends and support continuous improvement efforts.

Tools

Python

Bash

PowerShell

Job description

Our client, a leading technology organization specializing in client hardware and software solutions, is seeking a Systems Support Specialist to join their dedicated team. As a Systems Support Specialist, you will be an integral part of the System Design Engineering team supporting innovative AMD Ryzen AI Halo platforms. The ideal candidate will demonstrate strong problem-solving skills, proactive engagement, and technical expertise, which will align successfully within the organization.

Job Title: Systems Support Specialist

Location: Austin, TX

Pay Range: $40-42/hr. on W2

What's the Job?

• Provide technical support and issue resolution for AMD Ryzen AI Halo platforms across Windows and Linux operating systems.
• Analyze and troubleshoot hardware, firmware, drivers, and software issues to ensure optimal platform performance.
• Collaborate with engineering teams to diagnose root causes and develop effective fixes or patches.
• Assist customers with platform configuration, performance tuning, and best practices for AI workloads.
• Generate reports and documentation to track issue trends and support continuous improvement efforts.

What's Needed?

• At least 3 years of experience in technical support, system validation, or software support roles.
• Strong knowledge of Windows, Linux, and x86 platform architecture.
• Proficiency in scripting languages such as Python, Bash, or PowerShell.
• Excellent troubleshooting skills and ability to communicate effectively with customers and team members.
• Experience supporting AMD platforms, ROCm, GPU/NPU compute, or AI/ML frameworks is a plus.

What's in it for me?

• Opportunity to work on cutting-edge AI hardware and software platforms.
• Engage with a collaborative and innovative engineering environment.
• Develop expertise in AI workloads, platform support, and system debugging.
• Be part of a company committed to diversity, inclusion, and professional growth.
• Work onsite in a vibrant Austin location with a dynamic team.

Benefits

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay