Systems Support Engineer (UAT & Development)

Cumberland; Chicago (IL); On-site; USD 115,000 - 175,000; Full time

Benefits offered by this job

Group medical insurance

Dental and vision insurance

401k with discretionary employer match

Short and long-term disability

Life and AD&D insurance

Health savings accounts

Flexible spending accounts

Job summary

DRW is a diversified trading firm with extensive global presence and a core focus on stability and innovation. As a Systems Support Engineer, you will ensure parity between lower and production environments, implement monitoring and incident response, and drive reliability across development, QA, and release management teams.

You will work with cloud, containerized, and distributed systems, applying best practices to minimize outages and improve deployment quality.

Qualifications

• Bachelor’s degree in computer science, engineering, or related STEM field.
• 2+ years of experience managing and troubleshooting Linux-based environments.
• Experience with incident response and root cause analysis.
• Experience supporting electronic trading systems is preferred.

Responsibilities

• Increase and maintain parity between lower and production environments by standardizing tooling, infra, and configurations.
• Implement monitoring, alerting, and incident response for UAT and development.
• Reduce environment downtime and improve reliability during testing.
• Collaborate with production operations and development teams to share best practices.

Skills

Linux troubleshooting

Network fundamentals

Scripting/automation

Incident response

Cloud & containers

Monitoring/alerting

Distributed messaging

AI coding assistants

Stakeholder communication

Education

Bachelor's degree in CS/Engineering or related STEM field

Tools

AWS

Kubernetes

Docker

Splunk

Prometheus

Grafana

RabbitMQ

Job description

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

As a Systems Support Engineer, you will help ensure the stability, reliability and production parity of non-production environments. You will work closely with development, QA, release management and production operations teams to make sure these environments match production closely, stay available and support high-quality releases.

You will help reduce outages, and build systems and processes that engineers, testers and stakeholders can trust while contributing to a collaborative culture.

Qualifications & Skills

• Bachelor’s degree in computer science, engineering, or related STEM field
• 2+ years of experience managing and troubleshooting Linux-based Demonstrated knowledge of network communications, including use of multicast networking Experience applying operational best practices in Dev and UAT settings
• Experience with incident response and root cause analysis
• Prior experience supporting electronic trading systems preferred. Ability to coordinate multiple priorities under time pressure Excellent written and verbal stakeholder communication skills
• Experience with scripting / automation using languages such as Python, Bash, Go, Java, or JavaScript
• Competence in a broad range of technologies, spanning cloud platforms, containerization, monitoring/alerting systems, and distributed messaging platforms (e.g., AWS, Kubernetes, Docker, Splunk, Prometheus, Grafana, RabbitMQ)
• Exposure to AI coding assistants and agentic tools (e.g., Claude Code, Codex), including hands-on experience using them to automate operational tasks or accelerate development and troubleshooting

What You’ll Be Working On

• Increasing and maintaining parity between lower and production environments by standardizing tooling, infrastructure and configurations
• Implementing monitoring, alerting and incident response for UAT and Development Reducing environment downtime and improving reliability during testing
• Tracking and reporting on environment performance, including outage metrics and improvements delivered
• Collaborating with production operations and development teams to share best practices and ensure consistent operations
• Ensuring the status and stability of lower environments to deliver operational excellence

What we Value:

• Intent over Instruction: We set goals; you determine the best way to achieve them
• Reliability & Accountability: You own your domain and follow through on commitments
• Continuous Improvement: You’re always looking for ways to align, monitor, and optimize environments
• Collaboration: You build strong partnerships across teams and disciplines

About You:

• You enjoy diagnosing problems and thinking creatively about solutions
• You enjoy hands-on operational problem-solving and are curious about the bigger picture
• You thrive in fast-moving delivery pipelines where uptime and stability are mission-critical
• You are enthusiastic and keen to learn; you learn by doing and feel comfortable diving into unfamiliar technology

The annual base salary range for this position is $115,000 to $175,000 depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.

California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.

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