Systems Support Engineer (UAT & Development)

DRW; Chicago (IL); On-site; USD 115,000 - 175,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with employer match

Disability insurance

Life insurance

HSA/FSA

Job summary

DRW in Chicago is seeking a Systems Support Engineer to ensure stability of non-production environments and align them with production for reliable releases.

You will work with development, QA, release management and production operations to reduce outages, implement monitoring and incident response, and support high-quality deployments across AWS, Kubernetes, Docker, Splunk, Prometheus and Grafana.

Qualifications

• Bachelor’s degree in computer science, engineering, or related STEM field.
• 2+ years of experience managing and troubleshooting Linux-based environments.
• Experience with incident response and root cause analysis.
• Prior experience supporting electronic trading systems preferred; ability to coordinate priorities under time pressure.
• Competence in a broad range of technologies including cloud platforms, containerization, monitoring/alerting systems, and distributed messaging (AWS, Kubernetes, Docker, Splunk, Prometheus, Grafana, RabbitMQ).
• Exposure to AI coding assistants and agentic tools (Claude Code, Codex).

Responsibilities

• Increase parity between lower and production environments by standardizing tooling, infrastructure and configurations.
• Implement monitoring, alerting and incident response for UAT and Development to reduce downtime.
• Track and report on environment performance, including outage metrics.
• Collaborate with production operations and development teams to share best practices.
• Ensure the status and stability of lower environments to deliver operational excellence.

Skills

Linux troubleshooting

Network fundamentals

Incident response

Trading systems support

Cloud platforms

Kubernetes

Docker

Monitoring/alerting

RabbitMQ

Prometheus/Grafana

AI coding assistants

Education

Bachelor’s degree in computer science, engineering, or related STEM field

Tools

AWS

Splunk

Prometheus

Grafana

Job description

Chicago

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

As a Systems Support Engineer, you will help ensure the stability, reliability and production parity of non-production environments. You will work closely with development, QA, release management and production operations teams to make sure these environments match production closely, stay available and support high-quality releases.

You will help reduce outages, and build systems and processes that engineers, testers and stakeholders can trust while contributing to a collaborative culture.

• Bachelor’s degree in computer science, engineering, or related STEM field
• 2+ years of experience managing and troubleshooting Linux-based Demonstrated knowledge of network communications, including use of multicast networking Experience applying operational best practices in Dev and UAT settings
• Experience with incident response and root cause analysis
• Prior experience supporting electronic trading systems preferred. Ability to coordinate multiple priorities under time pressure Excellent written and verbal stakeholder communication skills
• Competence in a broad range of technologies, spanning cloud platforms, containerization, monitoring/alerting systems, and distributed messaging platforms (e.g., AWS, Kubernetes, Docker, Splunk, Prometheus, Grafana, RabbitMQ)
• Exposure to AI coding assistants and agentic tools (e.g., Claude Code, Codex), including hands‑on experience using them to automate operational tasks or accelerate development and troubleshooting

What You’ll Be Working On

• Increasing and maintaining parity between lower and production environments by standardizing tooling, infrastructure and configurations
• Implementing monitoring, alerting and incident response for UAT and Development Reducing environment downtime and improving reliability during testing
• Tracking and reporting on environment performance, including outage metrics and improvements delivered
• Collaborating with production operations and development teams to share best practices and ensure consistent operations
• Ensuring the status and stability of lower environments to deliver operational excellence

What we Value:

• Intent over Instruction: We set goals; you determine the best way to achieve them
• Reliability & Accountability: You own your domain and follow through on commitments
• Continuous Improvement: You’re always looking for ways to align, monitor, and optimize environments
• Collaboration: You build strong partnerships across teams and disciplines

About You:

• You enjoy diagnosing problems and thinking creatively about solutions
• You enjoy hands‑on operational problem-solving and are curious about the bigger picture
• You thrive in fast-moving delivery pipelines where uptime and stability are mission-critical
• You are enthusiastic and keen to learn; you learn by doing and feel comfortable diving into unfamiliar technology

The annual base salary range for this position is $115,000 to $175,000 depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&DD insurance, health savings accounts, and flexible spending accounts.

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice .

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in DRW ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.