Systems Support Engineer

Keeper Security, Inc.; United States; Remote; USD 60,000 - 110,000; Full time

Job summary

An innovative cybersecurity company is seeking a driven Systems Support Engineer to join its elite support team. This role offers the flexibility of a 100% remote position or a hybrid schedule for candidates in the Chicago area. As part of a fast-growing firm, you'll provide essential technical support while enhancing your skills in a dynamic environment. Your expertise will help ensure customer satisfaction and product quality, making a significant impact on the customer experience. If you're passionate about technology and enjoy solving complex issues, this opportunity is perfect for you.

Benefits

Medical, Dental & Vision

Employer Paid Life Insurance

Voluntary Short/Long Term Disability Insurance

401k (Roth/Traditional)

Generous PTO plan

Above market annual bonuses

Qualifications

• 5+ years of experience in IT Management and System Administration.
• Hands-on experience with Mac OS X, Windows & Linux administration.

Responsibilities

• Provide exceptional customer service for technical support requests.
• Assist customers in the installation and deployment of software products.
• Track and monitor all support cases for timely resolution.

Skills

IT Management

System Administration

Mac OS X Administration

Windows Administration

Linux Administration

Single Sign On (SSO)

Active Directory

Firewalls

DNS Servers

Authentication Protocols

LDAP

Linux Shell

PowerShell

Python

Education

Bachelor's Degree or equivalent experience

Job description

Keeper is hiring a driven Systems Support Engineer to join our B2B support team. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing complex technical support and resolution analysis.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper's affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organizations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.

About The Role

Join an elite team of highly skilled Systems Support Engineers and Sales Engineers, to play a key role in the company's post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper's business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.

Responsibilities

• Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
• Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle
• Assist customers in the installation and deployment of Keeper's software products
• Track and monitor all support cases to ensure timely resolution and follow-up
• Clearly identify, document, and find solutions for customer issues and product problems
• Escalate critical customer situations to the appropriate level of management and engineering expertise
• Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base

Requirements

• 5+ years of experience in IT Management and System Administration
• Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting
• Experience working with Single Sign On (SSO) environments
• Experience setting up and configuring Active Directory
• Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
• Excellent command of Linux Shell and PowerShell
• In depth knowledge of prem/cloud/hybrid environments
• Working knowledge of Python

Preferred Requirements

• Bachelor's Degree or equivalent experience
• Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
• Ability to adapt, overcome objections, and learn complex solutions
• Excellent time management and communication skills

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Non-Exempt

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Technology, Information and Internet