Systems Support Engineer

Keeper Security, Inc.; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative cybersecurity company is seeking a Systems Support Engineer to provide exceptional technical support for its B2B clients. This role offers the chance to work remotely or in a hybrid model, focusing on customer experience and technical resolution. You will be part of a dynamic team that ensures product quality and serviceability while gaining invaluable skills in a rapidly growing field. If you are passionate about technology and customer service, this is an exciting opportunity to make a significant impact in the cybersecurity landscape.

Benefits

Medical, Dental & Vision

Employer Paid Life Insurance

Voluntary Short/Long Term Disability Insurance

401k (Roth/Traditional)

Generous PTO plan

Above market annual bonuses

Qualifications

• 5+ years of experience in IT Management and System Administration.
• Hands-on experience with Mac OS X, Windows & Linux administration.

Responsibilities

• Provide exceptional customer service for technical support requests.
• Assist customers in the installation and deployment of software products.
• Track and monitor all support cases for timely resolution.

Skills

IT Management

System Administration

Mac OS X

Windows

Linux

Single Sign On (SSO)

Active Directory

Firewalls

DNS Servers

Authentication protocols

LDAP

Linux Shell

PowerShell

Python

Education

Bachelor's Degree

Equivalent experience

Job description

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Keeper is hiring a driven Systems Support Engineer to join our B2B support team. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing complex technical support and resolution analysis.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper's affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organizations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.

About The Role

Join an elite team of highly skilled Systems Support Engineers and Sales Engineers, to play a key role in the company's post-sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper's business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.

Monday-Friday, 6pm-2am

Responsibilities

• Provide exceptional customer service while responding to phone, e-mail and online requests for technical support.
• Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle.
• Assist customers in the installation and deployment of Keeper's software products.
• Track and monitor all support cases to ensure timely resolution and follow-up.
• Clearly identify, document, and find solutions for customer issues and product problems.
• Escalate critical customer situations to the appropriate level of management and engineering expertise.
• Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base.

Requirements

• 5+ years of experience in IT Management and System Administration.
• Hands-on experience with Mac OS X, Windows & Linux administration and troubleshooting.
• Experience working with Single Sign On (SSO) environments.
• Experience setting up and configuring Active Directory.
• Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP.
• Excellent command of Linux Shell and PowerShell.
• In-depth knowledge of prem/cloud/hybrid environments.
• Working knowledge of Python.

Preferred Requirements

• Bachelor's Degree or equivalent experience.
• Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management).
• Ability to adapt, overcome objections, and learn complex solutions.
• Excellent time management and communication skills.

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships).
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life.
• Voluntary Short/Long Term Disability Insurance.
• 401k (Roth/Traditional).
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc).
• Above market annual bonuses.

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Non-Exempt

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries
• Technology, Information and Internet