Systems Support Analyst II

Arkansas Children's; Little Rock (AR); On-site; USD 45,000 - 56,000; Full time

Job summary

Arkansas Children's IT team seeks a skilled on-site technician for a day shift role. The position supports and maintains in-house technology equipment and IT assets, handling installations, maintenance, and end-user support.

The role requires a high school diploma or GED with 2 years of IT experience or 4 years in lieu, plus preferred certifications (A+, Network+, Security+). An associate degree is recommended for advancement.

Qualifications

• High School Diploma or GED required; 2 years of relevant IT experience, or 4 years in lieu of a diploma/GED.
• Associate's degree recommended for career advancement.
• AIT certifications listed are preferred (A+, Network+, Security+).

Responsibilities

• Maintains desktop hardware/software and network systems.
• Receives and responds to calls, pages, or emails regarding IT issues.
• Monitors end-user connectivity to network resources and coordinates resolutions.
• Performs on-site analysis, diagnostics, and problem resolution.
• Maintains inventory of hubs, routers, switches, servers, cabling, and other equipment.
• Documents system and network failures, repairs, installations, and removals.
• Performs hardware upgrades and repairs; supports backups and recovery.
• Contributes to business continuity and disaster recovery planning; responds to crises as required.
• Rotating on-call pager; performs other duties as assigned.

Skills

Desktop Support

Network Troubleshooting

End User Support

IT Asset Management

Education

High School Diploma or GED

Associate's Degree (Recommended)

Tools

A+ Certification

Network+ Certification

Security+ Certification

Job description

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account (https://www.myworkday.com/archildrens/)and search the "Find Jobs" report.

Work Shift

Day Shift

Time Type

Full time

Department

CC017130 Information Technology

Summary

Monday to Friday, 8:00 a.m. to 5:00 p.m. — On-site

Salary

Most new hires start between $21.70-$27.10 per hour, depending on experience and qualifications.

Additional Information

This position will support and maintain in-house technology equipment and IT assets. This includes installation, maintenance, and general support of computer and network systems. Monitor systems ensuring optimal performance and address end-user hardware and software request.

Required Education

High school diploma or GED or equivalent

Recommended Education

Associate's Degree in a related field of study.

Required Work Experience

High School Diploma/GED and 2 years of relevant experience, or 4 years of experience in lieu of a diploma/GED.

Recommended Certifications

A+ - CompTIA, Network+ - CompTIA, Security+ - CompTIA

Description

• Maintains Desktop Hardware/Software and Network Support.
• Receives and responds to incoming calls, pages and or emails regarding computer systems and network problems.
• Monitors, tests, and maintains end user connectivity to network computer systems.
• Performs on-site analysis, diagnostics, and resolution of complex system problems.
• Develops and maintains an inventory of all hubs, routers, switches, bridges, server boxes, cabling, and other networking equipment.
• Documents instances of systems and network failure, repair, installation, and removal.
• Performs hardware and peripheral equipment improvements, upgrades and repairs.
• Assists in performing systems backups and recovery.
• Aids in the development of business continuity and disaster recovery plans, maintains current knowledge of plan executables, and responds to crises in accordance with business continuity and disaster recovery plans.
• Performs other duties as assigned. that are in the determination of management associated with the position and are commensurate with the incumbent's knowledge and experience.
• Rotating On-Call Pager.
• Performs other duties as assigned.