IT Systems & Network Support Analyst II

Arkansas Children's; Little Rock (AR); On-site; USD 45,000 - 56,000; Full time

Job summary

Arkansas Children's IT team seeks a skilled on-site technician for a day shift role. The position supports and maintains in-house technology equipment and IT assets, handling installations, maintenance, and end-user support.

The role requires a high school diploma or GED with 2 years of IT experience or 4 years in lieu, plus preferred certifications (A+, Network+, Security+). An associate degree is recommended for advancement.

Qualifications

• High School Diploma or GED required; 2 years of relevant IT experience, or 4 years in lieu of a diploma/GED.
• Associate's degree recommended for career advancement.
• AIT certifications listed are preferred (A+, Network+, Security+).

Responsibilities

• Maintains desktop hardware/software and network systems.
• Receives and responds to calls, pages, or emails regarding IT issues.
• Monitors end-user connectivity to network resources and coordinates resolutions.
• Performs on-site analysis, diagnostics, and problem resolution.
• Maintains inventory of hubs, routers, switches, servers, cabling, and other equipment.
• Documents system and network failures, repairs, installations, and removals.
• Performs hardware upgrades and repairs; supports backups and recovery.
• Contributes to business continuity and disaster recovery planning; responds to crises as required.
• Rotating on-call pager; performs other duties as assigned.

Skills

Desktop Support

Network Troubleshooting

End User Support

IT Asset Management

Education

High School Diploma or GED

Associate's Degree (Recommended)

Tools

A+ Certification

Network+ Certification

Security+ Certification

Job description

Arkansas Children's IT team seeks a skilled on-site technician for a day shift role. The position supports and maintains in-house technology equipment and IT assets, handling installations, maintenance, and end-user support.

The role requires a high school diploma or GED with 2 years of IT experience or 4 years in lieu, plus preferred certifications (A+, Network+, Security+). An associate degree is recommended for advancement.