Systems Support Analyst II

San Bernardino County; California; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Modified Benefits Option (MBO)

Job summary

San Bernardino County seeks a Systems Support Analyst II to maintain and optimize our enterprise IT infrastructure, including systems programming, database and server administration, storage management, and data center operations.

The role emphasizes performance, reliability, and scalability across IT environments, with duties spanning configuration, troubleshooting, capacity planning, and virtualization support.

Qualifications

• Two years of enterprise-level systems administration experience.
• Experience with at least two of the listed technologies is required.

Responsibilities

• Analyze and optimize system hardware, software, and performance; recommend updates.
• Install, maintain, and support system software and configurations.
• Troubleshoot and resolve system and application issues.
• Manage systems performance, capacity planning, and upgrades.
• Administer LAN/WAN and datacenter environments.
• Monitor and manage enterprise storage systems.
• Perform database design, performance monitoring, and recovery.

Skills

MS SQL Server

Active Directory

Windows Server Administration

CITRIX/VMware virtualization

Datacenter experience

Education

Associate's Degree or higher in CIS or related field

30 semester/45 quarter units in relevant coursework

Tools

Microsoft Server OS

Job description

San Bernardino County is seeking a skilled and proactive Systems Support Analyst II to support the operation and maintenance of critical IT infrastructure. This position performs systems programming, database and systems administration, storage management, and data center operations. This role is essential to ensuring the performance, reliability, and scalability of enterprise technology systems.

Key Responsibilities may include:

• Analyze and optimize system hardware, software, and performance and make recommendations for update.
• Install, maintain, and support system software and configurations.
• Troubleshoot and resolve system and application issues.
• Manage systems performance, capacity planning, and upgrades.
• Administer LAN/WAN and datacenter environments.
• Monitor and manage enterprise storage systems.
• Perform database design, performance monitoring, and recovery.

For more detailed information, refer to the Systems Support Analyst II class specification.

EXCELLENT BENEFITS

To review job specific benefits, refer to Summary of Benefits and the Memoranda of Understanding (MOU).

The County also offers an alternative Modified Benefits Option (MBO) that provides a wage differential.

CONDITIONS OF EMPLOYMENT

Pre-Employment Process

Incumbent must successfully complete a background investigation (fingerprinting and work history/education check) in addition to a job-related physical exam, including a drug test. Polygraph exams are required for positions within the Sheriff's department.

Availability

Incumbents must be available to work different shifts. The County pays an hourly differential for those employees working night shifts.

Travel

Travel throughout the County may be required and employees will be required to make provisions for such transportation.

Sponsorship

San Bernardino County is unable to consider candidates who require Visa Sponsorship at this time or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment.

REQUIRED EXPERIENCE

Two (2) years of full-time equivalent work experience, within the past five (5) years, performing systems administration at the enterprise-level. Experience must include at least two (2) of the following:

• Administration of Microsoft SQL Server
• Administration of Active Directory
• Administration of Windows Servers Operating Systems
• Administration of physical and virtual windows servers utilizing Microsoft Server Operating Systems
• Administration of CITRIX or VMware virtualization platforms
• Administration of Web Servers (Windows IIS and/or Apache/WordPress)
• Administration of Enterprise class storage platforms
• Administration of Enterprise data protection/backup systems
• Administration of converged/hyperconverged hardware platforms
• Administration and design of datacenter environmental systems
• Administration of Enterprise Applications

REQUIRED EDUCATION

Thirty (30) semester/(45 quarter) units of completed, post high-school coursework from an accredited university or technical school in Computer Information Systems, Business/Public Administration, or a closely related field. A list of coursework must be submitted with the application unless a degree in one of the listed fields has been conferred.

SUBSTITUTION FOR EDUCATION

An additional year of qualifying experience may substitute for the required education.

The ideal candidate will possess the following

• An Associate's Degree (or higher) in computer information systems or a closely related field.
• Knowledge and experience designing and supporting Datacenter environmental systems and equipment such as power, cooling, and fire suppression systems.
• Experience designing and supporting high-availability infrastructure using the following technology: Microsoft clustering, Microsoft SQL, Microsoft IIS, VMWare virtualization platform, XenServer virtualization platform, Nutanix, HPE Server/Storage environments and VEEAM.
• Ability to program in Microsoft C# and experience with HPE C700 blades and enclosures desired for positions at ARMC.
• Experience with disaster recovery planning and execution.

Candidates should detail any related experience/education in these areas on the application and supplemental questionnaire.

Examination Procedure

There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA):

San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.

ADA Accommodation

If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitment filing deadline.

Veterans' Preference

Eligible veterans, their spouses, or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy.

For more important details, review the Applicant Information and County Employment Process.