Systems Support Analyst III

San Bernardino County; California; On-site; USD 90,000 - 130,000; Full time

Job summary

San Bernardino County in California is seeking an experienced Systems Support Analyst III to perform advanced work supporting the County’s enterprise technology infrastructure. The ideal candidate will bring expert systems programming, database administration, enterprise storage, and data center experience, with a track record of resolving complex issues and improving performance.

This role requires collaboration across teams and opportunities to lead projects and enhancements that keep county

Qualifications

• Three (3) years of full-time enterprise-level systems administration experience.
• Experience with virtualization technologies, storage systems, or server hardware is required.
• Strong ability to analyze complex system issues and optimize performance.
• Education: 30 semester units in Computer Information Systems or related field; substitutions apply.

Responsibilities

• Analyze, troubleshoot, and resolve complex hardware, software, database, and system performance issues.
• Configure, install, maintain, upgrade, and optimize enterprise systems software and storage.
• Monitor performance and capacity; propose improvements for reliability.
• Design and support networks, data centers, and storage systems.
• Support database design, performance monitoring, backup and recovery.
• Lead technical projects involving system software implementation, migration, and upgrades.
• Evaluate vendor proposals and maintenance agreements to support decisions.
• Provide advanced technical guidance and develop automated procedures.

Skills

Systems administration

Virtualization

Storage systems

Server hardware

Network performance

HA/DR/BC

Education

30 semester units in Computer Information Systems or related field

Job description

San Bernardino County is seeking an experienced Systems Support Analyst III to perform advanced technical work supporting the County’s enterprise technology infrastructure. This position requires expert-level knowledge of systems programming, systems and database administration, enterprise storage, and data center operations.

The ideal candidate will have extensive experience analyzing and resolving complex system issues, optimizing system performance, managing enterprise resources, and implementing system software solutions to support reliable and efficient technology operations.

Key responsibilities

• Analyze, troubleshoot, and resolve complex hardware, software, database, and system performance issues, including abnormal system terminations and response time degradation.
• Evaluate, configure, install, maintain, upgrade, and optimize enterprise systems software, databases, storage solutions, and supporting infrastructure.
• Monitor system performance, capacity, and resource utilization; recommend improvements, upgrades, and solutions to enhance system reliability and efficiency.
• Design, configure, and support enterprise infrastructure, including local and wide area networks, data center environments, and enterprise storage systems.
• Support database design, performance monitoring, backup and recovery, and application troubleshooting in collaboration with application developers and technical teams.
• Lead or coordinate technical projects involving system software implementation, migration, regression testing, and upgrades.
• Evaluate vendor proposals, technical specifications, hardware and software configurations, and maintenance agreements; provide recommendations to support technology decisions.
• Provide advanced technical guidance, assist with training, and develop automated operational procedures to improve system support and service delivery.

EXCELLENT BENEFITS

To review job specific benefits, refer to: Summary of Benefits and the Memoranda of Understanding (MOU).

The County also offers an alternative Modified Benefits Option (MBO) that provides a wage differential.

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Incumbents must successfully pass a background check and a job-related physical exam, including a drug test, prior to employment. Polygraph exams are required for positions within the Sheriff's department.

Availability: Must be available to work On-Call in a 24 hours/7 days a week environment. Incumbents may occasionally work evenings, weekends, and holiday hours.

Physical Requirements: Position requires multiple repetitive motions and the ability to lift at least 50 pounds overhead.

Travel: Travel throughout the county may be required and employees will be required to make provisions for such transportation.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

REQUIRED EXPERIENCE

Three (3) years of full-time equivalent experience, within the past five (5) years, performing systems administration at the enterprise level.

Experience must include two (2) of the following:

• Administration and maintenance of virtualization technologies
• Administration and maintenance of network load balancing technologies
• Administration and maintenance of storage systems
• Administration and maintenance of server hardware
• High Availability/Disaster Recovery/Business Continuity as they relate to system administration

-AND-

REQUIRED EDUCATION

Thirty (30) semester (45 quarter) units of completed, post high-school coursework from an accredited** university or technical school in Computer Information Systems, Business/Public Administration, or a closely related field. A list of coursework must be submitted with the application.

Education Substitution: An additional one (1) year of qualifying experience may substitute for 15 semester (23 quarter) units of the education requirement, up to 30 semester (45 quarter) units.

Qualifying degrees and coursework must be conferred by institutions accredited by an accrediting body recognized by the U.S. Department of Education. Degrees earned outside the United States must be accompanied by an evaluation from a recognized credential evaluation service verifying U.S. equivalency.

The ideal candidate will have the following:

• Experience configuring and installing server, storage and network equipment.
• Ability to analyze complex server, storage, and network systems to troubleshoot problems and make improvements.
• Work well in a collaborative team environment.
• Be able to work on multiple projects and assignments at the same time in an organized manner.

Examination Procedure

There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA)

San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.

ADA Accommodation

If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitment filing deadline.

Veterans' Preference

Eligible veterans, their spouses, or widows/widowers who are not currently County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy.