Communications Analyst - Human Services*

San Bernardino County; California; Presencial; USD 65.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent benefits

Descripción de la vacante

San Bernardino County is seeking a Communications Analyst to support analytical tasks and coordinate website and digital communications for the Human Services Communications Team. The role includes creating digital content, managing department websites, and coordinating with IT on site projects.

The ideal candidate will have experience with CMS, social media analytics, and digital content creation, plus the ability to present insights to leadership and ensure accessibility compliance.

Formación

• Recent experience with content management systems and social media management.
• Experience analyzing website and social media performance.
• Ability to present findings to management.
• Knowledge of ADA/digital accessibility requirements.

Responsabilidades

• Develop digital and multimedia content (photography & videography).
• Manage website content for Human Services departments.
• Liaise with IT on website projects.
• Develop and schedule social media content.
• Analyze website and social media performance and present findings.
• Ensure ADA/digital accessibility compliance.
• Review communications policies and procedures and make recommendations.

Conocimientos

Content management systems

Social media

Content creation tools

Analytical research

Presentation skills

Campaign performance

Educación

Bachelor's degree in marketing/communications

Associate's degree in marketing/communications

Herramientas

Social media management software

Digital content design software

Descripción del empleo

San Bernardino County

is recruiting for a Communications Analyst to provide analytical support and coordinate website and digital communication needs for the Human Services Communications Team.

Primary responsibilities will include

• Developing digital and multimedia content, including photography and videography
• Developing and managing website content for Human Services departments
• Serving as the primary liaison with the information technology department on website projects
• Developing, managing, and scheduling social media content
• Analyzing website and social media performance and engagement data; developing and presenting findings to management
• Analyzing and ensuring compliance with ADA/digital accessibility requirements
• Reviewing and researching communications related policies and procedures and making recommendations to management

Official Job Title: Staff Analyst II

For more detailed information, refer to the Staff Analyst II job description.

EXCELLENT BENEFITS

To review job-specific benefits, refer to: Summary of Benefits and Memoranda of Understanding (MOU).

CONDITIONS OF EMPLOYMENT

• Pre-Employment Process: Prior to appointment, applicants must pass a background investigation which includes verification of employment history and education, fingerprinting, physical exam, and drug screening.

Travel

Travel throughout the county is required to perform essential job duties. Incumbents will be required to make provision for transportation and may be required to use personal vehicles (mileage reimbursement is available). At the time of hire, a valid California Class C driver license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation.

Sponsorship

San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Required Experience

Option 1

Eighteen (18) months of full-time equivalent professional level experience performing research and analysis in the areas of social media/marketing and outreach, multimedia/website content development, digital communication needs, or other closely related experience.

Option 2

Two (2) years of full-time equivalent professional level experience performing research and analysis in a combination of areas that include: social media/marketing and outreach; multimedia/website content development; digital communication needs; public relations; organizational operations; data/statistical analysis, project management; compliance; policies, and procedures; or other closely related duties.

Required Education

Option 1

Bachelor's degree in marketing, data analytics, public relations, communications, English/journalism, public/business administration, human/social services or other relevant field of study.

Option 2

Associate's degree in marketing, data analytics, public relations, communications, English/journalism, public/business administration, human/social services or other relevant field of study and two (2) years of experience supporting management or professional level administrative services staff in any of the following areas: social media/marketing and outreach; multimedia/website content development; digital communication needs; public relations; organizational operations; data/statistical analysis, project management; compliance; policies, and procedures; or other closely related duties.

The 2 years of experience used to qualify under Education Option 2 will be treated as a substitution for the Bachelor's degree and will not count towards either of the two options under the Required Experience.

Important Notes Regarding Qualifying Education and Experience:

1. Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education.
2. General office/clerical, retail sales, eligibility worker, employment services, child support services and other similar experience is not considered qualifying.

The Ideal candidate will possess:

• Recent experience with content management systems, social media management software, and digital content creation and design software and other related software/digital tools.
• Experience conducting analytical research for the purposes of developing marketing, communication, and outreach strategies.
• Experience developing and presenting ideas and deliverables to internal teams and leadership.
• Experience measuring performance of marketing campaigns against established goals/metrics, and ability to pivot and adjust as needed to reach desired outcomes.

Additional Information and Resources

If you need technical assistance, review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at [phone]. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA):

San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.

ADA Accommodation:

If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitment filing deadline.

Veterans' Preference:

Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy.

For more important details,

review the Applicant Information and County Employment Process