Systems Support

TiltEdge Solutions LLC; New York (NY); On-site; USD 55,000 - 83,000; Part time

Job summary

TiltEdge Solutions LLC is seeking a Systems Support contractor in the NYC Tribeca area to provide enterprise IT support. The role centers on Windows OS troubleshooting, Active Directory administration, and Office 365/MS Office support, with scripting basics to assist automation and issue resolution.

Ideal candidates will demonstrate a troubleshooting mindset, the ability to document steps clearly, and a willingness to handle senior-executive level requests in a fast-paced environment.

Qualifications

• 1–2 years in enterprise IT supporting senior executives.
• In-depth Windows support: troubleshooting, AD account/policy administration, MS Office.
• Scripting foundation: read/run scripts and debug infrastructure scripts (PowerShell or Python).
• Ability to articulate investigative process and document steps in ticketing system.

Skills

Windows support

Active Directory

MS Office

Scripting (PowerShell or Python)

Troubleshooting mindset

Tools

NoMachine/CLI tools

Job description

Position: Systems Support
Work Location: NYC - Tribeca area
Duration: Contract

Job Summary:
Must-Have Skills:
Corporate Experience: 1 2 years in an enterprise IT environment demonstrating accountability, independence, and the ability to professionally support senior executives.
In-Depth Windows Support: Strong troubleshooting experience with Windows OS, Active Directory (account/policy administration), and MS Office.
Scripting Foundation: Basic understanding of PowerShell or Python (ability to read syntax, run scripts, and debug/improve infrastructure scripts).
Troubleshooting Mindset: Must be able to articulate their investigative process for unfamiliar issues (e.g., utilizing documentation, prior tickets, independently researching). Must document all steps in the ticketing system.

Highly Preferred (Standout Candidates):
Linux/CLI Basics: Familiarity with Linux repository management, basic commands (needed for NoMachine terminal), and BASH.
Networking & Hardware: Common IP networking technologies, connectivity troubleshooting, and basic printer/scanner reconfiguration.MDM Workflow: Familiarity with Mobile Device Management (e.g., users installing Outlook/Slack on personal phones).
Certifications: Windows, networking, or security certs (e.g., MCSE, LPI, or similar) are a massive plus.