Desktop Support Specialist (Active Directory / PowerShell / MDM)

Trigyn Technologies Limited.; City of Albany (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

TRIGYN TECHNOLOGIES, INC. is seeking a Desktop Support Specialist in Albany, NY to design, implement and support the end-user computing platform, ensuring high-quality desktop experience for users.

The role emphasizes imaging, AD/GPO deployment, MDM administration, remote access support, and security hardening, with a need for independence and 4+ years in desktop engineering.

Qualifications

• 4 years of experience in Desktop Engineering.
• 4 years with Windows 7 & 10.
• 4 years with image deployment and package management.
• 4 years in Active Directory administration and group policy.
• 4 years in PowerShell scripting.
• 4 years in client-based security tools and hardening.
• 4 years networking concepts (DHCP, VLANs, ACLs, Firewalls).
• 4 years in VPN and two-factor authentication support.
• 4 years in MDM solution.

Responsibilities

• Design and document hardware solutions for laptops/desktops.
• Develop and create Windows baseline images for laptops/desktops.
• Administer and support mobile device management solution.
• Create and maintain Active Directory Group Policies.
• Troubleshoot, resolve problems and provide preventive maintenance.
• Perform system software and hardware upgrades and patches; including planning, testing, scheduling and deployment.
• Research and test current and new Service Desk infrastructure products; provide recommendations on improvements.
• Administer and support remote access technologies.

Skills

PowerShell scripting

Active Directory

Windows image deployment

VPN & 2FA

Security hardening

Networking concepts

MDM solution

Troubleshooting

Tools

Group Policy

Job description

Trigyn's direct government client has an immediate need for a Desktop Support Specialist in Albany, NY.

Description

The consultant will be responsible for designing, architecting and supporting the end users computing platform. This position will assist in developing and supporting the Desktop platform to enable the delivery of high-quality Desktop experience to end users.

Duties of this position will include, but not be limited to the following

• Design and document laptops and desktops hardware solutions as well as operating systems configurations.
• Develop and create Windows baseline images for laptops and desktops.
• Administer and support mobile device management solution.
• Create and maintain Active Directory Group Policies.
• Troubleshoot, resolve problems and provide preventive maintenance.
• Perform system software and hardware upgrades and patches; including planning, testing, scheduling, coordination and deployment.
• Research and test current and new Service Desk infrastructure products and services. Conduct evaluation and proof of concepts of hardware and software technologies and provide recommendations on improving current platform.
• Administer and support remote access technologies.

Mandatory Qualification

• Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
• Candidate is able to work independently, without assistance.
• 48 Months of experience in the Field of Desktop Engineering
• 48 Months of experience with Windows 7 & 10
• 48 Months experience in technical approaches to design, build testing, and debugging problems
• 48 Months of experience in active directory group policy.
• 48 Months of experience with Window image deployment and package creation/management.
• 48 Months of experience in PowerShell scripting language experience
• 48 Months experience in client-based security management tools including anti-virus, PKI, HDD encryption, and general client-based security hardening
• 48 Months of experience in Networking concepts (DHCP, VLANs, ACLs, Firewalls, etc.).
• 48 Months experience in Advanced troubleshooting and support for VPN and two Factor Authentication
• 48 Months of experience in Active Directory administration and management.
• 48 Months of experience with Cybersecurity best practices and compliance
• 48 Months of experience with Intel workstation hardware
• 48 Months of experience in mobile device management (MDM) solution
• 48 Months of experience in handling multiple tasks (ex: imaging laptops, answering the phones, supporting users, troubleshooting issues).
• 48 Months of engineer experience in research, analysis, planning, and implementation.

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 27001:2022 and CMMI Level 5 certified company.