Systems Repair & Test Manager - Lead Throughput & Quality

Supermicro; San Jose (CA); On-site; USD 100,000 - 135,000; Full time

Job summary

Supermicro seeks a Manager, System Repair and Test to lead the repair and RMA operations for server, storage, and system-level hardware. You will oversee the team, improve throughput, quality, and turnaround time while partnering with engineering, supply chain, and customer support.

Requirements include 5+ years in electronics repair or manufacturing with 2+ years in leadership, strong troubleshooting, and ERP/MES experience. A Bachelor's degree in electronics or engineering is preferred.

Qualifications

• 5+ years in electronics repair, RMA, or manufacturing operations.
• 2+ years managing a team.
• Strong board-level and system-level troubleshooting ability.
• Track record owning operational metrics (yield, turnaround time, cost).
• ERP or MES experience for tracking repair workflow.
• Bachelor's degree in electronics, engineering, or related field, or equivalent experience.
• Strong cross-functional communication, with experience coordinating across engineering, supply chain, and customer support.

Responsibilities

• Manage daily repair and RMA operations from diagnosis through rework and final test.
• Lead, schedule, and develop the repair technician team.
• Own repair metrics: turnaround time, yield, scrap rate, and cost per unit.
• Drive root-cause analysis on recurring failures and close the loop with engineering and quality.
• Manage spare parts and component availability to protect throughput.
• Maintain work instructions, repair documentation, and ESD and floor-safety compliance.
• Coordinate escalations and priority units with customer support and account teams.

Skills

Leadership

Troubleshooting

Cross-functional communication

Operational metrics

Education

Bachelor's degree in electronics or engineering

Tools

ERP

MES

Job description

Supermicro seeks a Manager, System Repair and Test to lead the repair and RMA operations for server, storage, and system-level hardware. You will oversee the team, improve throughput, quality, and turnaround time while partnering with engineering, supply chain, and customer support.

Requirements include 5+ years in electronics repair or manufacturing with 2+ years in leadership, strong troubleshooting, and ERP/MES experience. A Bachelor's degree in electronics or engineering is preferred.