Systems Operations Engineer - Service Management

Motion Recruitment Partners LLC; Charlotte (NC); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Motion Recruitment Partners LLC in Charlotte, NC is seeking a Systems Operations Engineer for a long‑term contract on a hybrid basis. The role involves working with a leading financial services client to deliver robust systems operations, ITIL-aligned practices, and ServiceNow-enabled solutions.

The ideal candidate has extensive experience in systems engineering and service management, with strong communication skills and a track record of driving process improvements within large organizations.

Qualifications

• 4+ years in Systems Engineering or Technology Architecture.
• 8+ years in Service Management or equivalent.
• Experience with ServiceNow, ITIL and ServiceDesk principles.
• Proficiency with Microsoft Office applications.

Responsibilities

• Consult on or participate in moderately complex initiatives within Systems Operations Engineering.
• Review and analyze challenges requiring in-depth evaluation of factors.
• Collaborate with client personnel and cross-functional stakeholders on deliverables.
• Lead initiatives to improve processes, policies, and compliance.
• Develop and guide long-term strategies for operational excellence and risk control.

Skills

Systems Engineering

Technology Architecture

Service Management

ServiceNow

ITIL

Microsoft Office

Education

BS/BA degree or higher

Tools

ServiceNow

Microsoft Office

Job description

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Systems Operations Engineer in Charlotte, NC (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially,

Contract Duration: 12 Months

Required Skills & Experience

• 4+ years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
• 8+ years of Service Management experience or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• ServiceNow detail knowledge, ITIL, ServiceDesk principles
• Proficiency in Microsoft suite of applications

Desired Skills & Experience

• Prior experience and track record working on large scale, operationally intense operational transformation initiatives across a wide range of functions, including operations and technology
• Prior experience designing and operationalizing ITIL methodologies and reporting analytics with special attention to detail
• Strong understanding of agile and product management
• Strong understanding of ServiceNow
• Excellent written and oral communication skills with ability to clearly communicate results
• Develops an independent point of view and can lead through problem solving
• A BS/BA degree or higher

What You Will Be Doing

• Consult on or participate in moderately complex initiatives and deliverables within Systems Operations Engineering and contribute to large-scale planning related to Systems Operations Engineering deliverables.
• Review and analyze moderately complex Systems Operations Engineering challenges that require an in-depth evaluation of variable factors.
• Contribute to the resolution of moderately complex issues and consult with others to meet Systems Operations Engineering deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements.
• Collaborate with client personnel in Systems Operations Engineering.
• Manage and develop multiple business functional areas with focus on implementing and delivering long-term strategies, policies, and process advancements for cross-functional stakeholders, and internal and external partners associated with the area of Business Execution or who are affected by its outcomes
• Identify Technology Execution opportunities and strategies for process improvement and risk control development over the long-term to ensure operational excellence and process efficiency
• Lead Technology Execution team for assigned initiatives ensuring solutions are designed, integrated, and controlled to improve effectiveness, limit risk exposure, and create efficiencies as appropriate
• Interpret and develop a range of policies and procedures for long-range and fundamental retooling of perspective, approach, culture, quality, relationships, operations, and capabilities
• Collaborate and influence functional management to obtain resources, influence outcomes, address conflict, and ensure alignment with the company’s strategies or policies and business line objectives.
• Develop and guide a culture of talent development to meet business objectives and strategy
• Knowledge of the change planning process to ensure change initiatives are designed, integrated, and controlled to improve effectiveness, limit risk exposure and create efficiency
• Knowledge of the change delivery process to ensure initiatives are delivered on-time, and with quality to achieve our desired customer and business outcomes
• Implement and facilitate measurement, reporting and portfolio management routines to drive transparency and visibility throughout the change lifecycle
• Ensure adherence to ECM and Cybersecurity change procedures, as well as any other appliable enterprise policies and procedures
• Identify opportunities and strategies for process improvement and risk control development over the short and long-term to ensure operational excellence and process efficiency