Systems Operations Engineer

IdenTrust, Inc.; Salt Lake City (UT); On-site; USD 70,000 - 90,000; Full time

Job summary

HID Global seeks a Systems Operations Engineer in Salt Lake City to support the reliability, performance, and security of core systems and infrastructure.

The role emphasizes learning and collaboration, with opportunities to grow while assisting in day-to-day system maintenance and issue resolution under guidance from senior engineers.

You will work with cross-functional teams to maintain and improve operational environments and contribute to documented runbooks and procedures.

Qualifications

• 1–3 years of experience in systems administration or a related technical role.
• Working knowledge of Linux and/or Windows servers.
• Experience supporting production infrastructure and incident handling.

Responsibilities

• Assist in deployment, configuration, and maintenance of server, storage, and cloud infrastructure across environments.
• Monitor system performance and escalate issues to ensure availability and SLAs.
• Support automation efforts with scripts and tools for provisioning and monitoring.
• Participate in troubleshooting and root-cause analysis with senior engineers.
• Maintain system documentation, runbooks, and operational standards.
• Assist in backup and disaster recovery procedures and business continuity tasks.
• Collaborate with Security, DevOps, Network Engineering, and Application teams.
• Contribute to capacity planning and infrastructure lifecycle tasks.
• Participate in on-call rotation and incident response activities.

Skills

Linux

Windows Server

System administration

On-call experience

SAFe/Agile ceremonies

Job description

An Amazing Career Opportunity foraSystems Operations Engineer!!

Location: Salt Lake City, Utah

Job ID: 50554

The Systems Operations Engineer supports the reliability, performance, and security of the organization's core systems and infrastructure. This role emphasizes learning, collaboration, and developing strong operational practices while assisting in daytoday system maintenance and issue resolution. The ideal candidate is eager to grow, detailoriented, and comfortable working under guidance to help maintain and improve essential technical environments.

Who are we?

HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.Check us out here:www.hidglobal.comandhttps://youtu.be/23km5H4K9Eo

Identity And Access Management Solutions (IAMS)

HID Global IAM products protect more than 85 million user identities.

HID Global Identity and Access Management Solutions products protect more than 85 million user identities. At HID Global, we understand that no person, device, or workplace can go unprotected. This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication, leads us to secure user identities in converged accessenvironmentsand drives the need to expand implementations with our industry-leading digital certificates andPKIaaSsolution to manage them at scale.

As Our Systems Operations Engineer, You'll Support HID's Successby

• Assisting in the deployment, configuration, and maintenance of server, storage, and cloud infrastructure across production and nonproduction environments.
• Monitoring system performance using established tools and processes, escalating issues when necessary to ensure availability and SLA adherence.
• Supporting automation efforts by maintaining scripts and tools for provisioning, configuration management, monitoring, and incident handling under guidance from senior engineers.
• Participating in troubleshooting activities and contributing to rootcause analysis led by more senior team members.
• Helping maintain system documentation, runbooks, and operational standards, ensuring information is accurate and uptodate.
• Assisting in implementing backup and disaster recovery procedures and helping execute business continuity processes as directed.
• Collaborating with Security, DevOps, Network Engineering, and Application teams to support platform stability and cross-functional initiatives.
• Supporting the lifecycle management of infrastructure components, including patching, upgrades, and routine maintenance tasks.
• Participating in the oncall rotation and assisting with incident response activities.
• Contributing to evaluating new tools and processes, providing recommendations as part of team discussion.
• Supporting the deployment and configuration of infrastructure solutions.
• Assisting with automation tasks and routine systems management activities.
• Participating in troubleshooting and supporting senior engineers during rootcause analysis.
• Collaborating with crossfunctional teams on operational tasks and project work.
• Contributing input during technology evaluations led by senior staff.
• Participating in SAFe/Agile ceremonies as a contributor to iterative delivery cycles.
• Assisting with capacity reviews and supporting infrastructure planning efforts.

YourExperienceand Background Include

• 1-3 years of experience in systems administration, operations, or a related technical role.
• Working knowledge of Linux and/or Windows server... For full info follow a

HID Global is an Equal Opportunity/Affirmative Action Employer -- Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.