Systems/Network Support Specialist

Cabrillo-College; Seacliff (CA); On-site; USD 75,000 - 87,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan (CalPERS)

Job summary

Cabrillo College is seeking a Systems/Network Support Specialist to provide front-line IT support for student and staff devices, applications, and classroom tech across Aptos and Watsonville campuses. The role involves on-site duties, software deployments, and end-user training to ensure reliable, secure computing across campus.

The ideal candidate will have at least two years of LAN support experience, a CS/IT focus, and a commitment to serving Cabrillo’s diverse student body.

Qualifications

• Two years of college-level coursework in computer science, information technology, or related field.
• At least two years of progressively responsible experience in providing technical customer support services to computer end-users in a LAN environment.
• Understanding and sensitivity to diverse student populations.

Responsibilities

• Install, configure, and support desktop/laptop hardware and software.
• Participate in enterprise-wide software deployments and end-user training.
• Provide on-site IT support at Aptos/Watsonville campuses.

Skills

Customer service

Troubleshooting

LAN support

End-user training

Communication

Education

Two years college coursework in CS/IT

Tools

Imaging tools

Remote deployment

LAN administration

Job description

We need YOU! Cabrillo College is looking for staff to provide quality programs and services for a diverse student population, promoting ever-evolving needs as our students grow toward their individual aspirational goals. Cabrillo is a Hispanic Serving Institution (HSI) with a special focus on enhancing the Latinx student experience. Come join our team, valuing high-level and innovative instruction, support services, a welcoming environment, and helping to change the world one student at a time!

If you have hands‑on experience deploying and maintaining computer systems and with software deployment tools, then apply today!

Full‑time, 12 months per year, Systems/Network Support Specialist position performs varied technical Information Technology (IT) support functions related to client‑facing technologies including desktop/laptop hardware, software, printers, peripheral equipment, server/network connectivity, mobile devices and applications; installs, configures, diagnoses and troubleshoots multi‑platform, networked client devices and peripheral equipment; participates in enterprise‑wide software deployments; provides end‑user training; and performs related duties as assigned. This is an in‑person position, working on‑site at our Aptos and/or Watsonville campuses and all other on‑site locations as assigned.

The ideal candidate will share Cabrillo's commitment to educating its racially and socioeconomically diverse student population. Cabrillo College serves approximately 10,500+ students per term. As of the 2025 Academic Year, 71% of Cabrillo students are members of minoritized populations, identifying themselves as LatinX (49%), Multi Ethnic (20%), Asian (1%), Black Non‑Hispanic (<1%), Filipino (<1%), American Indian/Alaskan Native(<1%) and Pacific Islander (<1%). In 2006, Cabrillo College was designated a Hispanic‑Serving Institution, reflecting the great responsibility that the College has to the educational attainment and economic well‑being of the surrounding community.

Compensation and Benefits:

Starting Salary Range: $6,245 to $7,229 per month; plus 5% annual increases up to step 7; maximum initial salary step placement on the classified salary schedule is step 4.

This is a full‑time (40 hours per week) assignment, 12 months per year. Monday through Friday, 8:00 a.m. – 5:00 p.m., with evenings and weekends as required.

Classified employees are required to join the California Public Employees' Retirement System (CalPERS) and, as such, contribute 8% of their monthly salary to CalPERS on a pre‑tax basis. Position scheduled to begin as soon as possible, pending Governing Board ratification. Salary is subject to proration based on the beginning date of assignment. Cabrillo is unable to sponsor work visas.

Benefits:

Our comprehensive benefits package includes medical, dental, life, short‑ and long‑term, and vision (optional) insurance provided at a share of cost on a pre‑tax basis, CalPERS Retirement, and an Employee Assistance Program. Please see the Benefits link on the HR webpage for more information.

Work‑Life Balance:

• Twelve (12) days of vacation leave accrued annually; rate increases up to a maximum of twenty (20) days at year ten (10)

• Twelve (12) days of sick leave accrued annually, seven (7) of which can be used as Personal Necessity days annually

• Nineteen (19) paid holidays annually

• Five percent (5%) Longevity award annually after ten (10) years of service, with increases to fifteen percent (15%) at twenty (20) years

• Professional Growth educational incentive program

Other Duties:

• Installs, configures, sets up, and supports a variety of audio‑visual and public address (PA) systems utilized in classrooms and for special events.
• Demonstrates sensitivity to and understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff.
• Performs related duties as assigned.

Education and Experience

• An understanding of, and sensitivity to, the diverse academic, socio‑economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty, and staff; or an equivalent combination of training and experience, AND
• Two years of college‑level coursework in computer science, information technology, or a related field, AND
• At least two years of progressively responsible experience in providing technical customer support services to computer end‑users in a local area network (LAN) environment.

Knowledge, Skills and Abilities

Knowledge of:

• Operational characteristics of various computer hardware and devices, operating systems and software used throughout the District.
• Best practices and advanced methods and equipment used for troubleshooting and resolving the causes of system, computer, application and hardware problems and device errors and failures.
• Processes and utilities used to build and remotely deploy computer system images.
• Network system concepts, security, access control and network operating software.
• Basic principles and practices of server and network administration, including methods and procedures for configuring networked servers used for application licensing, hosting, distribution and end‑point management.
• Security practices to ensure protection against potential security threats such as viruses, malware and spam.
• Effective customer service practices and etiquette.
• Data and voice communications concepts.
• Methods of data backup and restoration.
• General principles for the design, development, implementation and operation of voice, video, storage and data networks.
• Documentation procedures and recordkeeping and report preparation techniques.
• Methods and techniques of developing and providing user training.
• Basic project management techniques.
• Safety policies, practices and procedures applicable to the work.

Skills and Abilities to:

• Interact with customers and system users with courtesy, tact and patience to provide prompt and appropriate technical support services.
• Obtain accurate and complete information from customers, in person and by telephone, to identify their needs and problems and develop responses and solutions.
• Troubleshoot, diagnose, and resolve computer software and network connectivity problems and failures of varying levels of difficulty.
• Utilize diagnostic test procedures and equipment.
• Organize, set priorities, and exercise sound judgment within areas of responsibility.
• Maintain accurate inventory of computer hardware and software components,
• Participate in technical discussions with technical and non‑technical groups.
• Write instructions in a manner that can be understood by computer users with different levels of computer literacy.
• Prepare clear, concise, and accurate systems documentation and reports of work performed.
• Train computer users in the use of a wide variety of computer software, equipment and basic network operational procedures.
• Provide technical assistance to other staff members as required.
• Read, interpret, and apply concepts found in online technical publications, manuals, and other documents.
• Communicate effectively, both orally and in writing.
• Understand and follow written and oral instructions.
• Operate a computer and use standard business software.
• Establish and maintain effective working relationships.
• Uphold the District’s mission, values, and objectives, including equity and Guided Pathways.
• Support an inclusive work environment that fosters diversity, respect, and engagement.

EEO Statement

Cabrillo College is an equal opportunity employer and actively seeks a diverse pool of qualified applicants. The policy of the College is to encourage applications from all persons. No person shall be denied employment because of ethnicity or race, color, sex or gender, gender identity, gender expression, age, religion, marital status, disability, sexual orientation, national origin, medical conditions, status or protected veteran status.

Accommodations

Persons with disabilities who require reasonable accommodation to complete the employment process must notify Human Resources at [e-mail].

Questions? Concerns?

Please contact HR, as Departments, Divisions, and Committee Members are unable to discuss active recruitments with potential candidates.