Systems & Network Engineer, Tier 2 Support

RPMGlobal; Annapolis (MD); On-site; USD 110,000 - 165,000; Full time

Job summary

Base-2 Solutions seeks a Systems and Network Administrator to support implementation, troubleshooting, and maintenance of IT systems across client/server/storage/network devices and mobile devices.

Responsibilities include Tier 1/2 support, OS and virtualization management, network troubleshooting, and using tools like HP OneView, Sitescope, JIRA, Confluence, GitHub, and ServiceNow. A TS/SCI clearance is required for the role.

Qualifications

• Ten (10) years experience as a system/network administrator.
• Bachelor's degree in a technical discipline from an accredited college or university.
• Five (5) years of additional system/network administrator experience may be substituted for a bachelor's degree.
• Active Top Secret/SCI with Full Scope Polygraph clearance required.

Responsibilities

• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution.
• Support escalation and communication of status to agency management and internal customers.
• Support dispatch system and hardware problem resolution processes.
• Configure and manage virtual and storage environments; Linux, UNIX, and Windows operating systems.
• Install and load operating system software, troubleshoot, maintain integrity, and configure virtual, storage, and network components.
• Implement operating system enhancements to improve reliability and performance.
• Configure and manage Linux/CentOS operating systems and install/load operating system software with enhancements.
• Troubleshoot, maintain integrity of, and configure network components.
• Support the design of systems, mission architecture, and associated hardware.
• Analyze and resolve complex problems related to server hardware, applications, and software integration.
• Utilize system monitoring tools such as HP Tools / OneView, Sitescope.
• Apply virtualization experience.
• Use team collaboration and issue tracking tools such as Atlassian Suite (JIRA, Confluence), GitHub, and ServiceNow.

Skills

JIRA

Confluence

GitHub

ServiceNow

Education

Bachelor's degree in a technical discipline

15 years experience in lieu of degree

Tools

HP OneView

Sitescope

HP Tools

Job description

Base-2 Solutions seeks a Systems and Network Administrator to support implementation, troubleshooting, and maintenance of IT systems across client/server/storage/network devices and mobile devices.

Responsibilities include Tier 1/2 support, OS and virtualization management, network troubleshooting, and using tools like HP OneView, Sitescope, JIRA, Confluence, GitHub, and ServiceNow. A TS/SCI clearance is required for the role.