Systems Liaison III - Percepta (Internal only)

TeleTech Holdings, Inc.; Dearborn, Northern (MI, KY); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

Flexible Spending Account (FSA) and HＳ

401(k) with company match

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs (Per

Job summary

Percepta in Dearborn, MI is seeking a FLP System Analyst III to support the Ford Extended Service Plan System (ESPS). You will handle advanced system responsibilities, liaise with suppliers, and drive program launches across the U.S. and Ford of Canada.

The role requires strong analytical thinking, attention to detail, and excellent written communication. A related Associate’s degree or 2 years of college are required, along with ESP system knowledge and Business Objects experience.

Qualifications

• Associate’s degree or 2 years of college coursework required.
• Comprehensive ESP business knowledge including product offerings, program knowledge, financial structure and compliance concerns.
• Comprehensive technical knowledge of ESP System and interfacing systems.
• Experience with Business Objects reporting software.
• Experience writing detailed business/system requirements.
• Developing test cases and executing user acceptance and regression testing.
• Writing functional system requirements is required.

Responsibilities

• All FLP System Analyst I and II duties and responsibilities.
• Integrate new suppliers into ESPS for new business, or transition of existing business.
• Be the primary point of contact for suppliers regarding ESPS questions or concerns, as well as, for FLP business questions (e.g. CPO, Limo/Livery/Garrison).
• Support FLP training developers by writing documentation or delivering ESPS training on advanced aspects of ESPS to client, co-workers, vendors and suppliers.
• Provide system support to FLP departmental personnel, system owners who interface with the FLP system, and vendors/suppliers to the FLP Program.
• Responsible for project management of FLP large scale program year launches (U.S. and Ford of Canada) and other business launches.
• Identify process improvements and best practices.
• Complete additional tasks and projects assigned.

Skills

ESP System knowledge

Business Objects

Requirements writing

Test case development

Regression testing

Interfacing systems

Education

Associate’s degree or 2 years of college coursework

Job description

At Percepta, we bring first-class service across each market we support. As a FLP System Analyst III in Dearborn, MI you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing

The FLP System Analyst III is responsible for advanced level responsibilities supporting the Ford Extended Service Plan System (ESPS). Responsibilities of this position include all System Analyst I and II responsibilities in addition to beginning to understand the interaction between ESPS and other FLP interfacing systems. This position requires a high degree of critical thinking, attention to detail, and outstanding written communication skills. Expert understanding of the FLP business and the FLP system is required.

During a Typical Day, You’ll

• All FLP System Analyst I and II duties and responsibilities.
• Integrate new suppliers into ESPS for new business, or transition of existing business
• Be the primary point of contact for suppliers regarding ESPS questions or concerns, as well as, for FLP business questions (e.g. CPO, Limo/Livery/Garrison)
• Support FLP training developers by way of writing documentation or delivering ESPS training on advanced aspects of ESPS to client, co-workers, vendors and suppliers.
• Provide system support to FLP departmental personnel, system owners who interface with the FLP system, and vendors/suppliers to the FLP Program.
• Responsible for project management of FLP large scale program year launches (U.S. and Ford of Canada) and other business launches
• Identify process improvements and best practices.
• Complete additional tasks and projects assigned.

What You Bring to the Role

Education

• Associate’s degree or 2 years of college coursework is required.

Experience

• Comprehensive understanding of ESP business including product offerings, program knowledge, financial structure and compliance concerns.
• Comprehensive technical knowledge of ESP System and interfacing systems.
• Working knowledge of Business Objects reporting software
• Interfacing with system developers and writing detailed business/system requirements is required
• Developing test cases and executing user acceptance and regression testing is required
• Writing functional system requirements is required

What You Can Expect

• Pay rate of $20.50 per hour
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)