Senior Systems Liaison III - ESPS & Integration Lead

Percepta LLC; Dearborn, Northern (MI, KY); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

FSA/HSA

401(k) with company match

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs

Job summary

Percepta LLC in Dearborn, MI is seeking a Systems Liaison III to support the Ford Extended Service Plan System (ESPS) and related interfacing systems. You will handle advanced system analysis tasks, coordinate with vendors, and ensure accurate requirements and documentation for ESPS integrations.

The role emphasizes strong critical thinking, attention to detail, and clear written communication as you manage large-scale launches and ongoing ESPS enhancements across U.S. and Canada.

Qualifications

• ESP business knowledge including product offerings, program structure, and compliance considerations.
• Ability to document detailed business/system requirements and work with ESP interfacing systems.
• Experience with writing functional system requirements and developing test cases.
• Working knowledge of ESP System and interfacing systems.

Responsibilities

• All FLP System Analyst I and II duties and responsibilities.
• Integrate new suppliers into ESPS for new business, or transition of existing business.
• Be the primary point of contact for suppliers regarding ESPS questions or concerns, as well as for FLP business questions (e.g. CPO, Limo/Livery/Garrison).
• Support FLP training developers by writing documentation or delivering ESPS training on advanced aspects of ESPS to client, co-workers, vendors and suppliers.
• Provide system support to FLP departmental personnel, system owners who interface with the FLP system, and vendors/suppliers to the FLP Program.
• Responsible for project management of FLP large scale program year launches (U.S. and Ford of Canada) and other business launches.
• Identify process improvements and best practices.
• Complete additional tasks and projects assigned.

Skills

Critical thinking

Written communication

Project management

System analysis

Education

Associate’s degree or 2 years of college

Tools

Business Objects

Job description

Percepta LLC in Dearborn, MI is seeking a Systems Liaison III to support the Ford Extended Service Plan System (ESPS) and related interfacing systems. You will handle advanced system analysis tasks, coordinate with vendors, and ensure accurate requirements and documentation for ESPS integrations.

The role emphasizes strong critical thinking, attention to detail, and clear written communication as you manage large-scale launches and ongoing ESPS enhancements across U.S. and Canada.