Senior ESPS Systems Analyst & Liaison

TeleTech Holdings, Inc.; Dearborn, Northern (MI, KY); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

Flexible Spending Account (FSA) and HＳ

401(k) with company match

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs (Per

Job summary

Percepta in Dearborn, MI is seeking a FLP System Analyst III to support the Ford Extended Service Plan System (ESPS). You will handle advanced system responsibilities, liaise with suppliers, and drive program launches across the U.S. and Ford of Canada.

The role requires strong analytical thinking, attention to detail, and excellent written communication. A related Associate’s degree or 2 years of college are required, along with ESP system knowledge and Business Objects experience.

Qualifications

• Associate’s degree or 2 years of college coursework required.
• Comprehensive ESP business knowledge including product offerings, program knowledge, financial structure and compliance concerns.
• Comprehensive technical knowledge of ESP System and interfacing systems.
• Experience with Business Objects reporting software.
• Experience writing detailed business/system requirements.
• Developing test cases and executing user acceptance and regression testing.
• Writing functional system requirements is required.

Responsibilities

• All FLP System Analyst I and II duties and responsibilities.
• Integrate new suppliers into ESPS for new business, or transition of existing business.
• Be the primary point of contact for suppliers regarding ESPS questions or concerns, as well as, for FLP business questions (e.g. CPO, Limo/Livery/Garrison).
• Support FLP training developers by writing documentation or delivering ESPS training on advanced aspects of ESPS to client, co-workers, vendors and suppliers.
• Provide system support to FLP departmental personnel, system owners who interface with the FLP system, and vendors/suppliers to the FLP Program.
• Responsible for project management of FLP large scale program year launches (U.S. and Ford of Canada) and other business launches.
• Identify process improvements and best practices.
• Complete additional tasks and projects assigned.

Skills

ESP System knowledge

Business Objects

Requirements writing

Test case development

Regression testing

Interfacing systems

Education

Associate’s degree or 2 years of college coursework

Job description

Percepta in Dearborn, MI is seeking a FLP System Analyst III to support the Ford Extended Service Plan System (ESPS). You will handle advanced system responsibilities, liaise with suppliers, and drive program launches across the U.S. and Ford of Canada.

The role requires strong analytical thinking, attention to detail, and excellent written communication. A related Associate’s degree or 2 years of college are required, along with ESP system knowledge and Business Objects experience.