Systems Lead - Azure/.NET Production Support Engineer

RolvaTech; Houston (TX); Vor Ort; USD 90.000 - 150.000; Vollzeit

Benefits dieser Stelle

Visa-ready to work onsite in USA

24x7 shift coverage

Zusammenfassung

RolvaTech in Houston, TX seeks an experienced production support engineer to triage, resolve, and patch issues in 24x7 environments for mission-critical Azure-based apps.

You will work directly with clients and stakeholders, delivering timely incident resolution, RCA documentation, and permanent fixes while adhering to ITIL processes and DevOps practices. This role requires strong .NET/C# skills and on-site availability in the USA.

Qualifikationen

• 8–10 years of experience in production support for Azure-based enterprise apps.
• Strong troubleshooting and incident management skills.
• Experience with ITIL processes (incident, problem, change).
• Excellent verbal and written communication for stakeholder updates.
• Visa-ready to work onsite in the USA is preferred.

Aufgaben

• Provide L1/L2 production support for Azure-based enterprise applications.
• Triage and resolve production issues across Azure services (Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, Cosmos DB).
• Handle Dead Letter Queues (DLQs), replay messages in Service Bus, and troubleshoot message delivery issues.
• Manage DevOps pipeline issues, re-run failed deployments, and ensure CI/CD pipeline health.
• Troubleshoot and resolve Power BI gateway/configuration errors.
• Perform root cause analysis (RCA), prepare detailed documentation, and drive permanent fixes.
• Write queries for Cosmos DB and Synapse Data Warehouse; troubleshoot pipeline failures using KSQL.
• Make minor configuration/code changes in .NET/C# under established guidelines.
• Ensure compliance with ITIL processes, including incident, problem, and change management.
• Collaborate closely with clients and internal teams to ensure high-quality support delivery.

Kenntnisse

Azure services

Function Apps

Storage Accounts

Service Bus

Application Insights

Synapse

Cosmos DB

.NET/C#

ServiceNow

Monitoring tools

ITIL

24x7 production support

Tools

CI/CD pipelines

Power BI

KSQL

Azure Monitoring

Jobbeschreibung

• Contract
• Houston, TX

Job Description

Responsible for triage, issue resolution, and minor configuration/code fixes to support mission-critical applications in a 24x7 production support model. This is a customer-facing role that requires direct interaction with clients, business users, and stakeholders to ensure timely resolution of issues and continuous service availability.

Experience

8 - 10 years

Key Responsibilities

• Provide L1/L2 production support for Azure-based enterprise applications.
• Triage and resolve production issues across Azure services (Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, Cosmos DB).
• Handle Dead Letter Queues (DLQs), perform message replay in Service Bus, and troubleshoot message delivery issues.
• Manage DevOps pipeline issues, re-run failed deployments, and ensure CI/CD pipeline health.
• Troubleshoot and resolve Power BI gateway/configuration errors.
• Perform root cause analysis (RCA), prepare detailed documentation, and drive permanent fixes.
• Write queries for Cosmos DB and Synapse Data Warehouse; troubleshoot pipeline failures using KSQL.
• Make minor configuration/code changes in .NET/C# under established guidelines.
• Ensure compliance with ITIL processes, including incident, problem, and change management.
• Collaborate closely with clients and internal teams to ensure high-quality support delivery.

Required Skills

• Technical Expertise:
• Hands-on experience with Azure services (Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, Cosmos DB).
• Strong knowledge of .NET / C# development for configuration updates and minor fixes.
• Experience with ServiceNow or similar ITSM tools.
• oFamiliarity with monitoring tools for proactive issue detection.
• Production Support:
• Prior experience supporting mission-critical applications in a 24x7 model.
• Strong troubleshooting skills with ability to quickly identify root cause and apply fixes.
• Excellent verbal and written communication skills for clear stakeholder updates and RCA documentation.
• Strong interpersonal skills with proven experience in customer-facing roles.
• Ability to manage client expectations and provide professional, timely updates during critical incidents.
• Domain & Process Knowledge:
• Awareness of ITIL framework and structured support processes.oExperience in the Energy sector is a strong plus.

Preferred Skills

• Must be visa-ready to work onsite in the USA at client locations.
• Willingness to work in shifts supporting 24x7 coverage.
• Strong ability to collaborate in global delivery environments (onshore/offshore model).

Qualifications

• Languages: .NET, C#
• ITSM: ServiceNow