.NET Application/Technical Support Lead

BinTech Group; Portland (OR); On-site; USD 120,000 - 150,000; Full time

Job summary

BinTech Group in Portland, Oregon seeks an experienced Senior IT Engineer with deep .NET/.NET Core, Angular, and Azure expertise to deliver enterprise solutions. You will own complex tickets, lead CI/CD efforts, and collaborate across multi-vendor teams to sustain highly available IT systems.

The role requires 10+ years in IT delivery, strong problem-solving, and excellent communication. On-site Portland work with potential for hybrid arrangements and exposure to cloud-native architectures.

Qualifications

• 10+ years delivering IT solutions in enterprise digital landscape.
• 6+ years building web apps using one or more JavaScript frameworks.
• Strong analytical and communication skills to identify root causes and provide timely solutions.
• Experience working in multivendor ecosystems with offshore/onshore delivery.
• Applied knowledge of CI/CD and best practices in Azure DevOps and cloud resources.
• Lead through full software development lifecycle from conception to maintenance.

Responsibilities

• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Ask customers targeted questions to quickly understand the root cause.
• Talk clients through steps via phone, email or chat until the issue is solved.
• Escalate unresolved issues to appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Refer to internal database or external resources for accurate solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at once.
• Follow up to ensure IT systems are fully functional after troubleshooting.
• Prepare accurate and timely reports.
• Document technical knowledge in notes and manuals.

Skills

NET Core

NET Framework

Angular

Production support

Entity Framework

Azure DevOps

CI/CD

Cosmos DB

Service Bus

Azure Functions

Azure Key Vault

Education

BS in Information Technology/Computer Science

Tools

Windows

DB

Remote desktop

Job description

Must Have Skills

• .NET Core and .NET Framework 4.5+ - 10+ years
• Angular and/or Angular JS – 5+ years
• Production Support
• Entity Framework - 5 years
• Azure DevOps and Portal Resources (Cosmos DB, Service Bus, Azure Functions, Azure Key Vault)- CI/CD - 3 years

Responsibilities

• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalated unresolved issues to appropriate internal teams
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals

Requirements and skills

• 10+ years of experience in delivering IT solutions in an enterprise digital landscape
• Hands-on experience in .NET and at 6 least years in building web applications using one or more JavaScript frameworks.
• Strong analytical and communication skills in identifying the root cause of the problem and producing the solution to resolve the issue in a time-bound environment.
• Strong experience of working within a multivendor ecosystem.
• Applied knowledge of Continuous Integration and Continuous Delivery (CI/CD) and best practices
• Extensive experience in working with the offshore and onshore delivery model.
• Provide technical leadership role during the full software development life cycle, from conception, architecture, design, implementation and testing through to documentation, delivery, and maintenance.
• Provide and/or review and approve effort estimates, technical recommendations, and proposed solutions based on technical and business requirements.
• Good knowledge of Design Patterns, Code first approach, Entity Framework and SOLID principle.
• Solutioning using Azure Portal resources
• Ability to quickly assess and drive issues to closure to minimize production issue impact.
• Experience working in a high pressure environment with a high degree of availability expectation.
• Articulate and express ideas or issues in a non-technical verbiage
• Experience leading a team of individuals and enable them to contribute independently.
• Experience working in a production support environment is a plus
• Proven work experience as a Technical Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/ DB/Multiple External environments
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field
• Additional certification in Microsoft, Any open source or similar technologies is a plus

Should have

• Experience in designing and developing distributed applications based on Microsoft Technologies.
• Experience in versioning, content negotiation, deployment and distribution of application and source code.
• Common professional knowledge of technology/platform skills, fully versed in all solutions within their management area.
• Able to actively participate in technical discussions with SMEs of their equivalent level and drive solutions with clients.
• Experience with Agile Scrum development
• Knowledge of hosting container-based applications in Azure or working experience in AWS hosting containerized applications.

Requirements

.NET Core and .NET Framework 4.5+ - 10+ years

Angular and/or Angular JS – 5+ years

Entity Framework - 5 years

Azure DevOps and Portal Resources (Cosmos DB, Service Bus, Azure Functions, Azure Key Vault)- CI/CD - 3 years

Experience in designing and developing distributed applications based on Microsoft Technologies.

Experience in versioning, content negotiation, deployment and distribution of application and source code.

Common professional knowledge of technology/platform skills, fully versed in all solutions within their management area.

Able to actively participate in technical discussions with SMEs of their equivalent level and drive solutions with clients.

Experience with Agile Scrum development

Knowledge of hosting container-based applications in Azure or working experience in AWS hosting containerized applications.