Systems Integration Field Service Technician

D.H. Pace Company, Inc.; Tucson (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Life Insurance

401(k) with match

HSA & FSA

Voluntary benefits

Employee discounts

Performance reviews

Job summary

DH Pace Company, Inc. is seeking a Systems Integration Field Service Technician in Tucson, AZ to install and service commercial electronic security systems, including access control, CCTV, intrusion alarms, ID badge systems, intercoms, and parking control.

You will interact with customers and vendors, travel to job sites, troubleshoot issues, complete repairs, and pursue maintenance contracts, while adhering to safety and company procedures.

Qualifications

• 2–4 years’ experience installing electronic security systems for commercial facilities.
• Must possess valid driver’s license.
• High School Diploma or GED required.

Responsibilities

• Install Access Control, CCTV, Intrusion Detection, Intercom, Emergency Phone, and Parking Systems.
• Coordinate with Customers, Vendors, and Contractors on-site.
• Diagnose and repair installations to customer satisfaction.
• Promote service, sales and maintenance contracts.
• Maintain safe, clean job sites and timely tickets/time sheets.

Skills

Troubleshooting

Electrical/mechanical

Relay logic

Basic networking

Customer interaction

Education

High School Diploma or GED

Job description

Systems Integration Field Service Technician

Tucson AZ

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

DH Pace Company, Inc., is seeking an experienced Technician/Installer in our Tucson, AZ location! This individual will be responsible for Installation and of Commercial Electronic Security Systems such as Access Control Systems, CCTV/Video Monitoring, Intrusion Alarm Systems, ID Badge Systems, Intercoms/Emergency Phones, and Parking Control/Turnstiles from start to finish. You will also interact with customers, vendors, other service providers to troubleshoot potential issues and discuss trends in the field.

Job Responsibilities

• Installation of Access Control, CCTV, Intrusion Detection, Intercom, Emergency Phone, and Parking Revenue Systems
• Interact with Customers, Vendors, and other Contractors on-site to properly coordinate successful installations
• Drive to the jobsites per instruction of manager, assess customer’s installation or service/repair needs and complete the repair of the product to the customer’s satisfaction
• Consistently seek and promote business opportunities for service, sales and preventative maintenance contracts. Acquire knowledge of all products
• Maintain safe working environment and upon completion of day’s work ensure job site is clean and clear of debris.
• Ensure that all job tickets and time sheets are completed to ensure all tickets are processed in a timely manner and all time sheets reach the payroll department before cutoff
• Complete all job and collects COD’s when applicable; call management if a problem occurs with the collection or scope of work changes (COD is very rare for ISS)
• Maintain inventory on truck and have knowledge and understanding of all parts, part numbers and part descriptions
• Other duties as assigned by Manager

Standard work hours: Monday - Friday, 7:00 A.M. - 4:00 P.M. with the understanding and willingness based on field projects that you may need to work overtime as necessary, to include weekends and/or participate in emergency on-call rotations. Please note that start and end times may vary based on business needs, with potential shifts starting as early as 5:00 A.M.

Job Requirements

• 2 - 4 years of experience installing electronic security systems for commercial facilities preferred
• High School Diploma or GED
• Must possess valid driver’s license
• Strong troubleshooting skills
• Electro/mechanical aptitude
• Understanding of relay logic
• Basic networking skills

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, state, or local law.