Systems Infrastructure Specialist

PTC; Atlanta (GA); On-site; USD 95,000 - 115,000; Full time

Job summary

PTC is seeking a Systems Infrastructure Engineer to join our global team. This role focuses on Windows and Linux data center infrastructures, virtualization, and related server technologies, with responsibilities including on-call rotation and customer-focused support to meet SLA targets.

The ideal candidate will have strong VMware, Active Directory, storage and networking knowledge, plus scripting experience (Chef, Puppet, Ansible or Terraform) and excellent documentation skills. U.S.

Qualifications

• US citizenship is required.
• Active Secret clearance, desirable.
• Experience in IL6/IL5 or FRM environments, desirable.
• Attention to detail - Some may call you a perfectionist
• Highly motivated – Driven to succeed and grow
• Multitasking and work prioritization
• Articulate written and oral communication - You know how to effectively deliver a message
• Team and customer collaboration - You want your colleagues and customers to be happy and successful too
• Documentation experience - review, creation, testing, and execution

Responsibilities

• Provide technical support for Windows and Linux data center infra.
• Collaborate across teams to deliver projects on time and budget with SLA compliance.
• Serve as escalation point for junior technicians and manage on-call rotation.
• Ensure quality and compliance through documentation and review.

Skills

VMware vSphere

Windows/Linux/Unix administration

Automation & scripting

On-call support

Documentation & QC

Tools

VMware ESXi

Horizon View

vROps

Spacewalk

Satellite

Windows Server

RHEL/OEL

Puppet

Chef

Ansible

Terraform

Job description

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Systems Infrastructure Engineer – Windows/Linux/Unix/Virtualization

The role of the Infrastructure Engineer is to support all Windows and Linux related data center infrastructure and the customers who utilize our systems and services. This role will be to provide technical support in your area and work across the team to ensure projects are delivered on time and budget and that operational SLA’s are met and/or exceeded. You stand behind your work at all times ensuring quality, compliance, and stability through documentation review and creation.

Strong team collaboration skills, a sense of ownership, and the ability to address customer concerns in a calm and timely manner are paramount to the success of the role. This person will serve as an escalation point for junior technicians and will also be responsible for on-call rotation and On Call off hours support requests.

The ideal candidate is meticulous and uses industry guidelines to measure twice and cut once. You know and understand how critical all of the details are to ensuring compliance from Good Documentation Practices, Data Integrity, married with IT best practices and quality control. You appreciate the importance of paperwork and organization that comprises QC coupled with team collaboration and customer interaction.

Required Technical Skills

• Strong understanding of VMware vSphere environments as well as Windows and Linux physical and virtual systems
• Strong understanding of Server Technologies, Dell, HP, IAAS(AWS, Azure etc.)
• Strong understand Storage Technologies, Volume Management, NFS, SAN, NAS, various vendor solutions
• VMware ESXi / Horizon View / vROps
• Active Directory
• DNS/DHCP/TCP IP/IIS
• Remote Desktop Services
• Group Policy Objects
• Spacewalk and/or Satellite server
• Windows Server administration
• RHEL/OEL
• Basic networking: IP Addressing, Subnets, Routing, and Switching
• Backup – Data Recovery Options and technologies
• Automation and scripting experience (i.e. Chef , Puppet, Ansible or Terraform)

Required Skills And Qualifications

• Must be a US Citizen
• Active Secret Security Clearance, desirable
• Experience working in IL6, IL5 or FRM environments, desirable
• Attention to detail - Some may call you a perfectionist
• Highly motivated – Driven to succeed and grow
• Multitasking and work prioritization
• Articulate written and oral communication - You know how to effectively deliver a message
• Team and customer collaboration - You want your colleagues and customers to be happy and successful too
• Documentation experience - review, creation, testing, and execution

PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $95,000 - $115,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions.

For more information about PTC’s comprehensive benefits, please visit our Careers Page.

PTC recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled.

This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

For more information about PTC’s comprehensive benefits and our AI usage, please visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers). Applications will be accepted on an on-going basis until the opportunity is filled.

PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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