Network Technician (Field Services)

NTT DATA North America; Des Moines (IA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) program with company match

Paid time off

Job summary

A leading IT services company is seeking an entry-level L1 Network Technician in Des Moines, Iowa. The role involves performing physical network installations, basic troubleshooting, and supporting device deployments. Candidates should have a high school diploma and ideally 1-3 years of relevant experience, with a willingness to learn and gain certifications. Travel may be required up to 75% of the time, and various work environments include data centers and construction sites.

Qualifications

• 1-3 years of experience in network installation, cabling, or related field preferred.
• Familiarity with console access and basic network commands.
• Willingness to learn and obtain certifications as needed.

Responsibilities

• Perform rack and stack of network devices and servers.
• Patch cabling and assist with cable management.
• Support device connectivity and resolve basic network issues.

Skills

Basic understanding of network device connectivity and cabling standards

Good problem-solving and communication skills

Ability to work independently and as part of a team

Customer-focused approach

Education

High school diploma or equivalent

Technical school or coursework in IT/networking

Tools

Cable testing tools

Job description

Job Description

NTT DATA Services currently seeks a L1 Network Technician (Field Services) to join our team in Des Moines, Iowa.

This entry‑level role is ideal for candidates with hands‑on experience in physical network installations and basic network troubleshooting. The position focuses on rack and stack, patch cabling, and supporting network device deployments in various environments.

Key Responsibilities

• Perform rack and stack of network devices, servers, and related equipment
• Patch cabling: install, terminate, and test Ethernet cables (copper; fiber experience a plus)
• Follow cabling best practices for patch panels and cable management
• Assist with cable management to maintain organized infrastructure
• Use basic console commands (ping, assign IP address, copy/paste configuration) for device setup and troubleshooting
• Support device connectivity and resolve basic network issues (e.g., verifying link lights, checking cable continuity)
• Install and replace wireless access points (WAPs), including mounting, cabling, and basic configuration
• Assist with LAN surveys
• Conduct visual inspections of network rooms, racks, and cabling layouts
• Perform basic cable tracing and labeling as directed
• Document findings with photos and simple reports
• Identify obvious physical issues (e.g., disconnected cables, poor cable management) and report to senior staff
• Document installations and updates to network diagrams as directed
• Collaborate with senior engineers and client IT teams onsite and remotely
• Escalate unresolved or complex issues to L2 engineers or third parties
• Maintain a safe work environment and follow all safety protocols
• Physical ability to lift/carry equipment, climb ladders, and work in confined spaces
• Willingness to work at heights up to 12 feet (ladders) and up to 40 feet (scissor lifts) as needed
• Work in various environments: data centers, office buildings, construction sites
• Perform other related tasks as required
• Must have reliable transportation, be able to drive up to 500 miles, be willing to fly longer distances, and be away from home 75%; must live near a major airport.

Knowledge and Experience

• Basic understanding of network device connectivity and cabling standards
• Familiarity with console access and basic network commands (ping, IP assignment)
• Experience with cable testing tools and equipment preferred
• Experience installing and replacing wireless access points (WAPs) preferred
• Low voltage cabling experience a plus, but not required
• Exposure to LAN survey activities (visual inspections, cable tracing, documentation) a plus
• Ability to read and follow network diagrams and instructions
• Good problem‑solving and communication skills
• Ability to work independently and as part of a team
• Customer‑focused and proactive approach to tasks

Qualifications

• High school diploma or equivalent required; technical school or coursework in IT/networking a plus
• 1‑3 years of experience in network installation, cabling, or related field preferred
• No certification required; willingness to learn and obtain certifications as needed
• Existing OSHA‑10, Scissor Lift, and Fall certifications a plus; willingness to obtain at company expense required

Acknowledged Benefit Eligibility

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short‑ and long‑term disability coverage, paid time off, employee assistance, participation in a 401(k) program with company match, and additional voluntary or legally required benefits.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge‑to‑cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long‑term success. Visit nttdata.com or LinkedIn to learn more.

Equal Opportunity Employer

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Seniority level

• Not Applicable

Employment type

• Other

Job function

• Information Technology

Industries

• IT Services and IT Consulting