Systems Engineer / VTC Operator Tier III

UICGS / Bowhead Family of Companies; Quantico (VA); On-site; USD 130,000 - 160,000; Full time

Job summary

Bowhead is seeking a Systems Engineer / VTC Operator to support a customer in Quantico, VA. Responsibilities include system installation, configuration, operation, and maintenance, focusing on voice and video management across UC platforms.

The role requires 5+ years in UC with voice/video know-how, strong VoIP and video conferencing expertise, and doD 8570/8140 compliant or IA certifications. A Top Secret/SCI clearance is required.

Qualifications

• Bachelor's degree, or 10+ years' of practical experience in voice and video management.
• Five (5+) years' experience in unified communications, with a focus on voice and video systems.
• Strong knowledge of VoIP protocols, including SIP, H.323, and MGCP.
• Experience with video conferencing systems, including Cisco TelePresence and Polycom RealPresence.
• Familiarity with unified communications platforms, including Cisco Unified Communications Manager and Microsoft Skype for Business.
• Strong understanding of network architecture and protocols, including TCP/IP, DNS, and DHCP.
• Experience with QoS and QoE management tools, including Cisco QoS and NetIQ.
• CCNP Voice or CCIE Voice certification.
• CCNP Collaboration or CCIE Collaboration certification.
• Microsoft Certified Solutions Expert (MCSE) in Skype for Business.
• CCNA or Cisco CCNP in Routing and Switching.
• DoD 8570 / 8140 compliance or information assurance certification commensurate with objectives.
• Cloud certified.

Responsibilities

• Installation, configuration, operation, maintenance and create/update system package artifacts for Tactical AV.
• Voice over IP (VoIP) systems.
• Video conferencing systems.
• UCaaS solutions.
• Session Initiation Protocol (SIP) trunking.
• Voice and video network architecture.
• QoS and QoE management.
• Security and compliance for unified communications systems.

Skills

VoIP protocols

Video networking

QoS/QoE management

Network architecture

UC platforms

Troubleshooting

Communication

Interpersonal skills

Education

Bachelor's degree or 10+ years in voice/video management

Tools

Cisco Unified Communications Manager

Microsoft Skype for Business

Cisco QoS

NetIQ

Job description

SYSTEMS ENGINEER / VTC OPERATOR | TIER III (MIELS):

Bowhead is seeking Systems Engineer / VTC Operator to support a customer in Quantico, VA. Support for the contract will consist of program management; logistics; asset management; engineering; customer service; research and development of new capabilities; test and evaluation; manpower, training, and personnel; new equipment fielding and training; financial management; information assurance; cybersecurity; and 24X7 enterprise services operations and sustainment.

• Installation, configuration, operation, maintenance and create / update system package artifacts for Tactical AV located in Hawaii.
• Voice over IP (VoIP) systems
• Video conferencing systems
• Unified Communications as a Service (UCaaS) solutions
• Session Initiation Protocol (SIP) trunking
• Voice and video network architecture
• Quality of Service (QoS) and Quality of Experience (QoE) management
• Security and compliance for unified communications systems
• Bachelor's degree, or 10+ years' of practical experience in voice and video management
• Five (5+) years' experience in unified communications, with a focus on voice and video systems.
• Strong knowledge of VoIP protocols, including SIP, H.323, and MGCP.
• Experience with video conferencing systems, including Cisco TelePresence and Ploycom RealPresence.
• Familiarity with unified communications platforms, including Cisco Unified Communications Manager and Microsoft Skype for Business.
• Strong understanding of network architecture and protocols, including TCP/IP, DNS, and DHCP.
• Experience with QoS and QoE management tools, including Cisco QoS and NetIQ.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• CCNP Voice or CCIE Voice certification.
• CCNP Collaboration or CCIE Collaboration certification.
• Microsoft Certified Solutions Expert (MCSE) in Skype for Business.
• Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) in Routing and Switching.
• Preferred: 7+ years' experience in Video Audio engineering environment management.
• Preferred: DoD 8570 / 8140 compliance or information assurance certification commensurate with technical objectives and services required.
• Preferred: Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified.
• Preferred: Cloud certified.

Physical Demands:

• Must be able to lift 25 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend, and squat periodically

The pay scale for this position is between $130,000 - $160,000.

Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

SECURITY CLEARANCE REQUIRED: Must currently hold a security clearance at the Top Secret/SCI level with the ability to obtain a Counter Intelligence Polygraph. US Citizenship is a requirement for Top Secret clearance at this location.