Systems Engineer / System Administrator for Managed Service Provider

Straight Edge Technology, Inc.

San Antonio (TX)

On-site

USD 70,000 - 90,000

Full time

17 hours ago

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Job summary

Straight Edge Technology, Inc. in Texas is seeking a Systems Administrator who is humble, hungry, and smart to join our security-focused MSP. You will help build, maintain, and troubleshoot client infrastructure, ensuring high availability and strong security.

You'll work with a collaborative team, communicate clearly with clients, and travel to customer sites when needed (vehicle provided). Office locations include Corpus Christi, San Antonio, or Dallas/Fort Worth.

Qualifications

BS degree or 5+ years of IT experience.
Proficient with Windows Server environments and cloud tech (Azure).
Experience with monitoring systems and automation software.
Familiar with security-focused MSP environments and networking basics.
Strong communication and teamwork skills.

Responsibilities

Analyze, install, configure, and maintain client systems and apps.
Provide 2nd/3rd line support for technical issues.
Manage backups, security, and disaster recovery planning.
Collaborate with the Service Team and communicate with clients.
Travel to customer sites as needed (company vehicle provided).

Skills

Written Communication

Attention to Communication

Customer Orientation

Initiative

Technical Expertise

Education

BS degree in Computer Science, Engineering or a related subject

Tools

Sophos Firewall

Meraki Firewall

O365/M365

Azure Virtual Desktop

Microsoft SQL

Windows Server 2016/2019/2022

Job description

Written Communication

We need a team member that is excited about working at an MSP...

More specifically, we need a System Administrator that is Humble, Hungry, and Smart!

Do you want to work at a Security focused MSP that is growing, an MSP that has a framework to build processes and follow them? Do you want to work for Professional Clients who also want to improve their network?

Does your current MSP seem disorganized and chaotic? Are you burnt out and working too many hours?

Founded in 2006, Straight Edge Technology is a company committed to excellence and working with purpose. We have a dynamic and challenging environment, one that encourages teamwork and fosters professional growth. Our support team is top notch and looking for a teammate with a great attitude to join the crew to close issues and solve problems.

This position can be based out of any of our three Texas offices: Corpus Christi, San Antonio, or Dallas/Fort Worth.

So, what does a Systems Engineer do?

We are looking for a Systems Engineer to help build out, maintain, and troubleshoot our clients rapidly expanding infrastructure. You will be part of a talented team that demonstrates superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. Qualified systems engineers will have a background in IT, computer systems engineering, or systems engineering and analysis.

Do you have what it takes?

Our team of engineers need to respond to detected issues so fast that our clients don't even know they needed our help.

You'll need strong interpersonal skills, the ability to communicate about highly technical issues, strong attention to detail and, most importantly, a knock-'em-dead attitude! We need you to be open to ideas and to bring your own new ideas to the team. We offer a fun, engaging, supportive environment in which your talent can thrive. So, if you're looking for a place where you can constantly learn more, be more and contribute to a team, this is it.

Does this sound just like you so far? Okay, good. Read on.

Essential Responsibilities include but not limited to:

Analyzes problems from a systems perspective, isolates to hardware or software issue and carries through to resolution
Provides IT support relating to technical issues involving Microsoft's core business applications / Azure / Office 365, as well as virtual environments built on Hyper-V
Support services for Microsoft related technologies: Windows Server, Azure, Exchange, SQL, SharePoint, etc
Implement and support disaster recovery solutions
Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
Remote access solution implementation and support: VPN, Remote Desktop / Terminal Services, and Azure Virtual Desktop
System documentation to include system reviews and recommendations
Travels to customer sites to perform work when appropriate (company vehicle provided)
Maintains familiarity with industry best practices
Communicate effectively with customers and the Service Team
Actively participates in team and company meetings
Install, configure, test and maintain operating systems, application software and system management tools
Proactively ensure the highest levels of systems and infrastructure availability
Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
Maintain security, backup, and redundancy strategies
Provide 2nd and 3rd level support

Requirements

BS degree in Computer Science, Engineering or a related subject, or a combination of 5+ years of experience and recent equivalent training (college graduate, technical school graduate or similar
Extensive knowledge of all aspects of PC operations and functions
Experience with monitoring systems and automation software
Experience with the following technologies: