Systems Engineer - Non-Merit

Baltimore County, MD; Towson (MD); Sur place; USD 95 000 - 130 000; Plein temps

Résumé du poste

Baltimore County Government's Office of Information Technology, Infrastructure is seeking a Systems Engineer to support enterprise data centers with 1000+ servers and 5000+ users. The role designs, implements, and sustains infrastructure, collaborates with business groups, and advances technology to improve processes.

Minimum qualifications include a bachelor's degree in IT/CS/Engineering and 3–5 years of cloud, automation, security, and storage experience.

Qualifications

• Bachelor's degree required in IT or related field.
• 3–5 years of relevant experience with cloud platforms, automation, and enterprise infrastructure.
• Experience with backup/restore platforms and storage solutions.
• Familiarity with monitoring, log aggregation, and alerting tools.
• Experience with DR, HA architectures, and incident response.
• Knowledge of IaC tools and configuration management.
• Experience with IAM (Active Directory, Azure AD) and SSO/SAML.
• Familiarity with containerization (Docker, Kubernetes).
• Security patching, vulnerability management, and system hardening basics.
• Ability to document processes, runbooks, and standard operating procedures.

Responsabilités

• Maintain health of enterprise data center infrastructure and perform preventive maintenance.
• Plan upgrades, patching, and configurations to stay in supportable states.
• Troubleshoot issues, perform root-cause analysis and implement fixes.
• Define system health metrics and set up monitoring/alerting.
• Participate in on-call rotation and provide 24/7 support as needed.
• Create and maintain documentation, runbooks, and SOPs.
• Provide consultative input on new hardware and technologies.
• Ensure security baselines, patch management, and configuration compliance.

Connaissances

Cloud platforms

Automation scripting

Server/storage expertise

Monitoring & observability

Disaster recovery & high availability

IaC & configuration mgmt

Identity & access management

Containerization

System security & patching

Documentation & runbooks

Formation

Bachelor's degree in Information Technology, Computer Science, Computer Engineering or related field

Outils

Infoblox Suite

Veeam/Commvault/Rubrik

Splunk

Grafana/Prometheus

SolarWinds

WSUS/SCCM

Description du poste

Regular Schedule: 34 hours per week

A Non-Merit vacancy exists in the Office of Information Technology, Infrastructure.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.

List all promotions and changes in job duties due to reclassification as separate work experiences on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

Failure to submit proof of Licences, Certifications and Education will result in your application not being considered. Proof of licences, certifications and/or education must be submitted with each application.

Under general supervision, and as part of a team, provides support and problem resolution for enterprise data centers with over 1000 servers and serving more than 5000 users. Designs, implements and supports the enterprise infrastructure. Consults with other business groups to understand and capture requirements. Upgrades and/or implements new technology to improve business processes.

EXAMPLES OF ESSENTIAL DUTIES

• Ensures the health of computing systems and infrastructure by performing the following actions:
• Performs preventative maintenance and patching as required of all systems.
• Manages systems to be in supportable configurations (e.g. versions, warranties, patch-levels, support contracts) and plans appropriate upgrades as needed.
• Troubleshoots, and resolves in the event of an issue, performs the necessary analysis and troubleshooting to address and resolve the issue.
• Defines system health metrics to monitor and sets up alerts when defined thresholds are exceeded.
• On-call rotation
• Creates documentation describing configurations, architecture, management processes, etc.
• Training, research, self-development, to keep abreast of current trends and technologies Provide consultative support for evaluation of new system hardware to BCG
• Performs other duties as assigned.
• Provide 24/7 technical support, including nights, weekends, and holidays as needed.

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all the essential job functions of each position in the class. Each position may not be required to perform all the essential job functions listed.)

Bachelor's degree from an accredited college or university in Information Technology, Computer Science, Computer Engineering or a related field.

PLUS

At least three (3) to five (5) years of experience with:

• Cloud platform experience: Experience designing, deploying, and managing systems in cloud environments such as Azure, AWS, or Google Cloud. Hybrid cloud architecture is especially valuable.

• Automation and scripting: Experience using PowerShell, Python, Bash, or automation/orchestration tools like Ansible to streamline deployments, configurations, and operational tasks.

• Server/Storage systems expertise: Hands-on experience with enterprise storage solutions such as NetApp (AFF), Dell (PowerScale), HPE (HPE Servers & Synergy knowledge), or Storage Area Networks (SAN/NAS). Experience with backup/restore platforms (Veeam, Commvault, Rubrik, etc.).

• Monitoring and observability: Experience with system monitoring, log aggregation, and alerting tools such as Splunk, Grafana, Prometheus, SolarWinds, or similar platforms.

• Disaster recovery and high availability: Experience developing or maintaining DR plans, replication services, clustering, and high-availability architectures.

• Configuration management and infrastructure-as-code: Understanding or hands-on experience with IaC tools like Terraform, ARM templates, or similar technologies.

• Identity and access management: Experience with Active Directory, Azure AD/Entra ID, group policy management, SSO/SAML integrations, or privileged access management tools.

• Containerization and modern platforms: Familiarity with Docker, Kubernetes, or container orchestration platforms.

• System security and Patch Management: Proven expertise in vulnerability management, including identifying, prioritizing, and remediating system vulnerabilities across multi-platform environments. Knowledge of patch automation tools such as Microsoft WSUS/SCCM, Ansible, Ivanti, or similar enterprise patch management solutions. Hands-on experience with system hardening and security baselines (CIS benchmarks, STIGs, Microsoft security baselines, etc.).

• Documentation and process development: Experience writing technical documentation, runbooks, and standard operating procedures.

• Firewall: Expertise with DNS, DHCP, and IPAM solutions such as Infoblox, including grid management, DNS security (RPZ), DHCP failover, and IP address space planning.

Proof of Licences, Certifications and Education

Applicants are required to submit proof of licences, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant’s major field of study. Copies and unofficial transcripts are acceptable.

Failure to submit proof of Licences, Certifications and Education will result in your application not being considered. Proof of licences, certifications and/or education must be submitted with each application.

Proof of Degree Equivalency

Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org)

Mail or deliver documents to:

ATTN: Systems Engineer

Office of Human Resources

Baltimore County Government

308 Allegheny Ave.

Towson, MD 21204

EXAMINATION PROCEDURE

Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Physical and Environmental Conditions

The work of this position is essentially sedentary and includes the operation of computers and office equipment.

Employment Background Investigation

Applicants selected for employment with Baltimore County must successfully complete a employment background investigation, including, but not limited to criminal background, education, certification and fingerprinting checks.