Systems Engineer – Legal Tech & Cloud Applications

Socket.dev; Newark (NJ); Hybrid; USD 103,000 - 115,000; Full time

Job summary

FBT Gibbons LLP is seeking a Systems Engineer to support the deployment, maintenance, and performance of the firm’s software applications used by attorneys and business professionals.

The ideal candidate will have hands-on experience in application support, strong troubleshooting skills, and the ability to manage business-critical systems in a fast-paced professional services environment, with the Newark, NJ location serving as the base.

Qualifications

• Bachelor’s degree required in a relevant field.
• Minimum of 3 years of experience with software systems implementation, upgrades, maintenance, and support, including third-level application support.
• Experience with Microsoft Configuration Manager, Intune, Group Policy and related policies.
• Experience administering Microsoft technologies including AD, Entra ID, Microsoft 365, SharePoint, Exchange Online, Windows 11, Windows Server, SQL Server, and Azure Virtual Desktop.
• Experience with PowerShell scripting and application deployment, troubleshooting, patching, and lifecycle management.
• Proficiency with legal and business applications, including NetDocuments or similar, CRM, and productivity tools in a law firm or professional services environment.
• Experience documenting and maintaining standard configurations for laptops/desktops with Windows 11; reviewing hardware releases and upgrades.
• Strong analytical, troubleshooting, and problem-solving skills; able to develop practical solutions.
• Ability to manage multiple priorities, develop project plans, meet deadlines, and adapt to changing requirements.
• Self-motivated, able to work independently, learn new technologies, and identify process improvements.
• Excellent written and verbal communication; able to collaborate with IT colleagues, vendors, and internal users.
• Strong customer service orientation for internal customers in a legal environment.

Responsibilities

• Install, configure, deploy, monitor, and maintain on-premises and cloud-based software in collaboration with IT teams.
• Liaise with vendors and IT personnel to resolve issues and escalate when required.
• Monitor and respond to tickets in the ticketing system.
• Package, test, and deploy line-of-business and legal applications including document management and productivity tools.
• Manage the application lifecycle, including patching and upgrades.
• Provide third-level application support for escalated tickets requiring specialized expertise.
• Assist with maintaining standard images deployed to firm computers.
• Maintain application documentation, configuration standards, support procedures, and troubleshooting guides.
• Monitor performance, availability, and reliability; recommend improvements.
• Support integrations between firm applications, Microsoft 365, document management systems, and other platforms.
• Develop and maintain scripts or automation tools for deployment, configuration, maintenance, and reporting.
• Provide technical guidance and knowledge transfer to IT support teams.
• Support change management with documentation of changes, testing, steps, and rollback plans.

Skills

Analytical thinking

Problem solving

Communication

Independent work

Team collaboration

Education

Bachelor's degree

Tools

Microsoft Configuration Manager

Intune

Group Policy

PowerShell

Microsoft 365

SharePoint

Azure Virtual Desktop

NetDocuments

CRM

Job description

FBT Gibbons LLP is seeking a Systems Engineer to support the deployment, maintenance, and performance of the firm’s software applications used by attorneys and business professionals.

The ideal candidate will have hands-on experience in application support, strong troubleshooting skills, and the ability to manage business-critical systems in a fast-paced professional services environment, with the Newark, NJ location serving as the base.